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  • Augusta, ME 04330

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Customer Service Representative I

Public Consulting Group, Inc. • Augusta, ME

Posted 6 days ago

Job Snapshot

Experience - At least 1 year(s)
Degree - High School
Customer Service


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Job Description


PCG Customer Service Representatives are expected to answer calls coming from multiple queues, based on assignment, and take all appropriate follow-up actions.

Job Requirements


  • Effectively manage large amounts of incoming calls;

  • Understand and be able to use all systems;

  • Identify and assess customers’ needs to achieve satisfaction;

  • Provide accurate, valid and complete information by using the right methods/tools;

  • Handle complaints, provide appropriate solutions and alternatives;

  • Meet personal and team goals and metrics;

  • Work as a team member with all other staff;

  • Follow procedures, guidelines and policies;

  • Other duties as necessary.

Minimum Qualifications:

  • High school degree or GED; Bachelor’s Degree is desirable;
  • 6 months Call Center experience preferred; or 1 year customer service with strong phone contact handling skills;
  • Active listening skills;
  • Strong computer skills;
  • Knowledge of Microsoft Office programs;
  • Excellent written and verbal communication skills;
  • Ability to maintain confidentiality;
  • Ability to multi task in a fast paced environment;
  • Experience in meeting deadlines and adhering to strict standards;
  • Enthusiasm for work responsibilities;
  • Knowledge of Medicaid is desirable;
  • Bilingual abilities are a plus; Somali, Arabic and Spanish are desirable.
Job ID: 2017-2291
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