Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Augusta, ME 04330

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Customer Service Representative I

Public Consulting Group • Augusta, ME

Posted 10 days ago

Job Snapshot

Full-Time
Experience - At least 1 year(s)
Degree - High School
Consulting
Customer Service

Job Description

Overview:

PCG Customer Service Representatives are expected to answer calls coming from multiple queues, based on assignment, and take all appropriate follow-up actions.

Job Requirements

Responsibilities:

  • Effectively manage large amounts of incoming calls;

  • Understand and be able to use all systems;

  • Identify and assess customers’ needs to achieve satisfaction;

  • Provide accurate, valid and complete information by using the right methods/tools;

  • Handle complaints, provide appropriate solutions and alternatives;

  • Meet personal and team goals and metrics;

  • Work as a team member with all other staff;

  • Follow procedures, guidelines and policies;

  • Other duties as necessary.
Qualifications:

Minimum Qualifications:

  • High school degree or GED; Bachelor’s Degree is desirable;
  • 6 months Call Center experience preferred; or 1 year customer service with strong phone contact handling skills;
  • Active listening skills;
  • Strong computer skills;
  • Knowledge of Microsoft Office programs;
  • Excellent written and verbal communication skills;
  • Ability to maintain confidentiality;
  • Ability to multi task in a fast paced environment;
  • Experience in meeting deadlines and adhering to strict standards;
  • Enthusiasm for work responsibilities;
  • Knowledge of Medicaid is desirable;
  • Bilingual abilities are a plus; Somali, Arabic and Spanish are desirable.
Job ID: 2017-2291
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.