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Company Contact Info
- Villa Park, IL 60181
- Erica Pineda
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Recruiting Account Manager
Kelly Services • Villa Park, IL
Posted 5 days ago
Travel - None
Other Great Industries
Human Resources, Admin - Clerical, Business Opportunity, Management
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Seeking a Recruiting Account Talent Manager The Account Talent Manager is instrumental in Kelly-s overall success with clients utilizing one or more products. This position will serve as the primary point of contact for the client as it pertains to the overall client relationship and service delivery, and may have one or more direct reports. He/she will serve as a business partner to the client by acting as an extension of the client-s HR department, developing and maintaining relationships with the client and temporary employees, identifying process improvements, and by ensuring consistent service levels across business lines. This individual will serve as the escalation point for service issues and is responsible for proactive problem resolution. Operational responsibilities include, but are not limited to, monitoring and reporting on contract compliance, business development, sharing industry and best practice knowledge, candidate sourcing, screening, hiring, training, and onboarding. This individual is ultimately accountable for the overall level of service delivery, growth, and profitability for the client location he/she supports. The success of this individual will be highly impacted by their ability to communicate effectively, establish strong working relationships with the client, and the development of effective partnerships with the relevant Kelly functions (e.g., operations, sales support, and product groups). Business Development - Proactively identifies business growth opportunities with additional end-users, departments, divisions, services lines, and or account solutions - Maintains thorough understanding and knowledge of client-s business, industry, trends, and current events - Develops strong relationships with new and existing client end-users by understanding their business and staffing needs; and by facilitating connections between clients departments and Kelly products - Invests time in client-facing activities to understand their needs - Demonstrates understanding for the client-s priorities, processes, policies and procedures - Seeks first-hand client feedback and applies information to improve service Account Recruiting and Candidate Placement - Develops and executes a proactive recruiting plan that clearly outlines the portions of the plan conducted for onsite sourcing models - Maintains thorough understanding and knowledge of current hiring practices, recruitment strategies, and staffing industry trends - Takes thorough job orders and understands client needs - Maintains regular contact with client regarding orders (e.g., order confirmation and status updates) - Facilitates the selection process including: screening and assessing candidates, administering evaluations, conducting interviews and reference checks, and making hiring decisions Account Management - Serves as primary local contact for client/employee issues; identifies and executes appropriate actions to resolve issues and/or escalates as appropriate; monitors results to ensure action plans are effective - Participates in client meetings, analyzes client needs, make staffing recommendations, and secures staffing requests - Creates, analyzes, and reviews reports and statistics, taking action when necessary. - Manages the temporary workforce including, but not limited to, turnover, coaching, counseling, terminations, co-employment, sexual harassment investigations, taking action as appropriate - Works with HR to make determination about the employment status of temporary workers HR and Full Time Employee Engagement - People Management: Selecting, training and developing staff; monitoring staff performance including setting expectations, coaching and recognizing achievement, managing Kelly Quality Management System initiatives - Clearly communicates roles and responsibilities and hold employees accountable for delivering results - Provides feedback and coaching to ensure client expectation are being met - Provides regular constructive feedback and development discussions with employees Candidate Engagement - Demonstrates concern for candidate career growth and development, as well as personal goals and needs - Effectively communicates to candidates to ensure the work is meeting the needs and expectations of the candidate and client - Helps candidates succeed on the job via ongoing coaching, feedback, and development opportunities - Deploys and maintains temporary employee recognition and retention programs - Serves as primary local contact for employee issues; identifies and executes appropriate actions to resolve issues and/or escalates as appropriate; monitors results to ensure action plans are effective - Develops and delivers client orientation/onboarding programs for temporary employees - Creates, deploys, and maintains temporary employee retention programs
Qualifications: - High School Diploma or equivalent, Marketing or related field relevant experience - 4 years recruiting, staffing or vendor management experience - Demonstrated experience in screening, hiring, orienting, training, assigning, and managing temporary employees. Must also be able to market candidates to hiring managers and negotiate salary rates. - Ability to develop strong working relationships with all levels of individuals is essential - Good communication (both verbal and written), negotiation, interpersonal and decision making skills are required. Individual must be able to function independently/autonomously yet know when to get management involved. Must also be comfortable presenting to and influencing many levels of management both within Kelly and the client - Attention to detail - with the ability to multi-task, use sound judgment and prioritize are necessary - Strong leadership, problem solving and decision making skills required - Must have proficient computer skills including Word, Excel and PowerPoint - Must be able to travel between Kelly Offices as needed for recruiting functions (St Charles, OakBrook, Schaumburg) - Must be available to work early mornings or late nights, as needed for new start orientation. Apply today for immediate consideration!
Job ID: US2412EP_22026742
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