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Customer Service Manager

The LaSalle Network Inc • Elk Grove Village, IL

Posted 20 days ago

Job Snapshot

Full-Time
Consumer Products, Retail, Sales - Marketing
Admin - Clerical, Customer Service, Management
75+

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Job Description

Our client is one of the largest consumer product organizations that is well known in their industry. As they continue to expand and cement their status as the leading company in their industry, they are committed to hiring top talent for their customer support team. They are currently in search of a Customer Service Manager to lead this new team at their office in the near northern suburbs of Chicago!

As a Customer Service Manager, you will provide leadership and direction to a small team of high-potential, knowledgeable customer account specialists. This is a hands-on managerial role where you will work in the trenches with your team while also collaborating with executive leadership to enforce best practices and implement change.

Customer Service Manager Responsibilities:

  • Coach, motivate, and develop a team of account managers
  • Communicate with high-profile customers and authorize major transactions
  • Analyze performance reports and make recommendations to drive process improvements
  • Work cross functionally with internal departments
  • Establish and enforce best practices
  • Participate in senior management meetings and collaborate with fellow leaders

Customer Service Manager Requirements:

  • Bachelor's degree preferred
  • Minimum of five years of experience supervising a team of customer service/inside sales/order entry representatives consisting of at least seven individuals
  • Proven experience using data to drive team performance and improve customer satisfaction
  • Proven track record of managing people and developing others
  • Excellent written and verbal communication skills
  • Prior experience using EDI strongly preferred
  • Prior experience interviewing and hiring employees
  • Excellent computer skills are required

This organization places a strong emphasis on professional development for all employees, and the opportunity for upward mobility is unlimited. If you are interested in management and wants to grow your career with a dynamic, innovative, and financially stable organization, please apply for this Customer Service Manager position today!

Thank you,

Amanda Zoumaya
Project Manager
LaSalle Network

Keywords and Related Terms: customer service , customer service representative , customer service manager , customer service supervisor , account management , account manager , account representative , client service , client servicing , client services , client services representative , client servicing representative , customer account representative , order fulfillment , order processing , EDI , SAP , customer account rep , inside sales , inside sales representative , inside sales supervisor , inside sales manager , order entry , order entry supervisor , pricing , shipping , supply chain , inventory , manufacturing , export , exporter , sales support

LaSalle Network is an Equal Opportunity Employer, m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.

Job ID: 42255
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