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Company Contact Info

  • Kalamazoo, MI 49009
  • Andrea Kaye

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Customer Service Representative

EG Workforce Solutions • Kalamazoo, MI

Posted 13 days ago

Job Snapshot

$11.00 /Hour
Telecommunications, Consulting
Customer Service, Telecommunications


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Job Description

Ready to provide excellent customer support and technology solutions to end-users?  We’re looking for talented, self-starting Customer Service Representatives like you!
This Customer Service Representative position is critical for maintaining, responding to, and troubleshooting customer needs in a call center environment. This customer-centric role is a fundamental part of resolving customer issues and achieving a standard of excellence.

Our Customer Service Representatives provide excellent customer service support and solutions to our end users. They draw from previous experience, available resources and general training to strive to leave all customers happier and more satisfied than they were before they came to our customer service team.

Our Customer Service Representatives are:
  • Well-versed in communications. Our support center candidates must be able to discuss issues in a friendly, upbeat manner and take accurate notes on the technical issue occurring. 
  • Technology literate. The ability to discuss, understand, and resolve the issues our customers experience is vital.
  • Strong workers. Being able to self-direct and meet the repetitive needs of the call center environment is a must.

Do you fit this description? Read on to see what your day-to-day tasks might look like in this Customer Service Representative role:
  • Appropriately handle customer questions or concerns received by phone and online.
  • Courteously resolve customer questions or concerns using troubleshooting templates. The candidate must feel comfortable calling on previous experience, provided resources, and training to solve more complex/uncommon technology issues.
  • Assist customers with phone orders and other general inquiries.
  • Assist customers with general questions/concerns about the company products.
  • Maintain a customer service voicemail and return customer calls in a timely and effective manner.
  • Utilize phone systems to provide appropriate administrative support.
  • Other duties and special projects as required. 

Job Requirements

  • High School diploma.
  • 2+ years with work-related experience and multiple software packages - a basic knowledge of Apple's iPhone/iPod products is preferred.
  • Strong written, verbal, telephone, and interpersonal communication skills required for communicating with customers and resolving issues. Skills testing required for this job
  • Must be able to work in a team environment in various aspects of the organization.
  • Previous customer service or technical support experience preferred.

Job ID: 16-01968
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