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- Colorado Springs, CO
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Part-Time Customer Service Representative
STARTEK • Colorado Springs, CO
Posted 24 days ago
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Do Right [mantra | doing the right thing, for the right reason, even when no one is watching]. We all have hundreds of opportunities a day to do the right thing. Doing right means being honest, working with integrity and playing by the rules. We expect our team of Brand Warriors to do the right thing for themselves, for their teammates, for the company, and more importantly, for the clients and customers we serve!
Improve [verb | you're responsible for growing the team too]. At STARTEK, we’re always looking for great people to join our team. By continually trying to improve our teams, bringing in highly talented individuals who are genuine and passionate about delivering a superior customer service experience, and by holding each other accountable, WE, together, make STARTEK a great place to work!
Empathize [verb | showing the ability to understand and relate to the feelings, thoughts or attitudes of other people]. At STARTEK we strive to provide the very best experience, with every customer interaction, every time. We want our Brand Warriors to have a genuine, honest conversation within every interaction throughout each day.
Take Ownership [verb | owning our success, actions and opportunities to improve]. Each of us have creative ideas and play a BIG role on our teams! We go the extra mile to achieve our goals. When we’re wrong we say so. When we’re right we celebrate as a FAMILY. We challenge ourselves to be better than we were yesterday because our clients and their customers deserve OUR BEST at ALL times.
Bring It [verb | what we expect from an employee of STARTEK]. You are a Brand Warrior, dedicated to providing superior customer service. You are willing to show up to work each and every day with a positive attitude and a Warrior spirit; fighting for our clients’ brands and for STARTEK.
A day [night] in the life of a Part-Time Customer Engagement Specialist at STARTEK includes: Troubleshooting order issues for customers via inbound phone calls and live chats. Responding to customer inquiries regarding order status. Utilizing internet tools to best support customer inquiries. Gathering information, researching and resolving inquiries, and logging customer calls.
Qualifications [the legal stuff | how you know if you meet the minimum requirements]. STARTEK employs brand warriors with a wide range of ages, experiences, and backgrounds. We do have a few minimum qualifications though: You must be able to show steady employment with excellent attendance at your previous employers, preferably in the customer service industry; You must have a High School Diploma or GED. You must be at least 18 years of age.
Part Time [noun | looking for fewer than 40 hours]. Are you looking to supplement your income? Are you in school but still want to make some money? Are you a parent but need to get away from the house and earn some extra money? If you’re available to work nights and weekends and can complete two weeks of training from 5:00pm - 11:30pm, this may be the job for you. Part-Time shifts are typically 4-6 hours per day, 5 days per week.4:30pm - 8:30pm
5:30pm - 11:30pm
8:00pm - 12:00am
10:00pm - 2:00am
12:00am - 6:00am
12:30am - 4:30am
2:00am - 6:00am
3:00am - 7:00amFull-Time 2nd or 3rd shifts also available.
Compensation $10.50 per hour plus an available monthly supplemental payment of $.50 per hour for any hours worked between 10:00pm - 5:00am.
Perks [noun | the good stuff you get for working hard]. STARTEK has three medical plans to choose from along with life, dental and vision insurance. We have a 401K program with a company match; and offer a discounted employee stock purchasing plan for our Brand Warriors to participate in. We offer a variety of employee discounts, from cell phones, to movie tickets, to travel, to local discounts, and more!