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  • Irvine, CA

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Warranty Auditor, Irvine

Concentrix • Irvine, CA

Posted 14 days ago

Job Snapshot

Full-Time
Other Great Industries
Finance, Accounting
13

Applicants

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Job Description

The position will conduct automotive warranty claim reviews and audits including reviewing technical content and adherence to policies and procedures.
1. Process both small and large scale warranty claim audits
 2. Review claims for excess payment including duplicate repairs, overlapping labor, and excessive parts while investigating system edits during the audit process
3. Review parts and claims to validate compliance with proper diagnosis procedures, claim submission procedures, and compliance with TSB or TSB parts flags
4. Conduct claim charge back decisions based on knowledge of warranty policy, training, and vehicle technical experience
5. Conduct parts physical inspection and testing based on audit criteria
6. Assemble audit findings and create summary reports for the warranty leadership team
Essential Qualifications & Skills:
• Certification or degree in automotive or related technical field preferred
•        At minimum 2 years of automotive warranty claims processing experience
• General knowledge of windows-based applications (Word, Excel, PowerPoint), database entry and reporting
• Ability to comprehend complex warranty and service policies and procedures
• Knowledge of statistical research and performing claim queries is preferred
 • Knowledge of vehicle systems and automotive mechanics
 • Automotive Service Excellence (ASE) certified preferred
• Excellent problem solving skills
• Excellent communication both written and spoken
 
Experience:  
• Minimum 2 years of automotive warranty or service industry
• Experience and knowledge of vehicle troubleshooting and repair of passenger or commercial vehicles
• Experience in a customer service or transaction processing role
• Dealership service writer or warranty administrator experience is preferred
• Working knowledge of dealership parts and service operations preferred
Minacs is an Equal Opportunity, Affirmative Action Employer
We thank all applicants however, only those under consideration will be notified.
 
 Interested Candidates, Please Send Resumes to [Click Here to Email Your Resumé]

Work Locations:  US-IRV-PETER-01 (767)111� Peters Canyon RoadIrvine, 92602
Job:  Agents
Organization:  CNX-71-Delivery (Direct)
Job ID: CNX00033544
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