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  • Atlanta, GA 30334
  • Lindsey Begue

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Field Service Technician

NTT DATA • Atlanta, GA

Posted 11 days ago

Job Snapshot

Full-Time/Part-Time
Experience - At least 5 year(s)
Computer Software
Information Technology
64

Applicants

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Job Description

Field Service Technician 
Atlanta, GA
6+ months
 

Customer serviced focused Field Technicians to provide technical support in a large corporate environment.  

*Please send resumes to [Click Here to Email Your Resumé]

Main duties include: PC installs, moves, adds, changes, and deletions. Must have active driver's license and own vehicle; mileage reimbursable. Qualified applicants will be contacted immediately and set up for initial phone interviews to occur over the next several days.  

Requirements:  
* Must be able to pass an extensive background check and drug test 
* Excellent communication skills and professionalism are a must.  
* A+ Certification is required.  
* Minimum 1-5 years of Field experience providing PC break-fix/desktop support. Novell support experience a plus.
* Ability to work independently  
* Physically able to lift and move PC equipment
* Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.  
* Excellent interpersonal skills and ability to work collaboratively in a team environment.  
* Able to comprehend and follow verbal and written technical instructions and scripts.  

Job Duties:  
* Individual will be knowledgeable of Windows operating system environment.  
* Basic Windows troubleshooting will be involved.  
* Execute service delivery by performing: PC break-fix, Desk Side support, installs, moves, adds, changes, according to Managed Client Policy & Procedure Guide.  
* Coordinates with Client End User on expectations and availability to conduct Managed Client Services.  
* Identifies potential issues that could adversely impact End User experience and follows through on action steps.  
* Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.  
* Escalate to Field Services Management on issues that impact the entire operation at a given site.

NTT DATA is a leading IT services provider and global innovation partner with 100,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services.  NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We're part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.
 
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Job ID: 17-00178
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