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  • Cupertino, CA

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Senior Software Engineer - Customer Services

Apple Inc. • Cupertino, CA

Posted 5 days ago

Job Snapshot

Travel - None
Computer Hardware, Computer Software, Electronics
Engineering, Information Technology

Job Description

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Key Qualifications:
•Minimum of 5 years experience in a professional software development team
•Strong Java Expertise - including but not limited to: Core Java, Multithreading
•Strong object-oriented design skills, coupled with a deep knowledge of data structures and algorithms
•Experience writing REST based services
•Confidence with SQL databases like Oracle and NoSQL databases like Mongo, Cassandra, SOLR, ElastiSearch
•Machine Learning, Deep Learning, NLP (Natural Language Processing), Predictive Analysis, Neural Networks
•Experience driving product features, functional specifications, and development schedules, represent team and technology
•Passion and prior experience designing and implementing outstanding large distributed systems
•Be an advocate and driver for performance optimization, automation, and unit tests
•Knowledge of the latest advancements in the machine learning is a huge plus
•Ability to pick up new technologies quickly
•Excellent debugging, critical thinking, and communication skills
•Tireless attention to detail
•Solid documentation and technical writing skills

The Customer Systems team is responsible for developing Applecare CRM applications which provide efficient support to our end consumers. From this data we generate insights into how customers use our support , and use these insights to drive improvements for end consumers and increase call center advisor efficiency. You will be working on a small team valuing cooperation, brainstorming, with an emphasis on design. You will be responsible for developing systems, tools, and visualizations to make sense of the data. We are looking for a sharp engineer who also has a keen sense of how to build good products. You are also a team player -- ready to engage in lively design discussions, and able to give and receive constructive code reviews. Your curiosity drives you to explore new technologies and apply creative solutions to problems. The ideal candidate pays close attention to details, but also keeps sight of the bigger picture.

Bachelors degree in computer science or equivalent field with 7+ years relevant experience; Masters preferred.

Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

Job ID: 55835478
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