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Company Contact Info

  • Daleville, IN 47334

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4/3/17 Advisor 1\: Customer Service Rep

Concentrix • Daleville, IN

Posted 16 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service
6

Applicants

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Job Description

TITLE: Technical Support Advisor


Job Type:Full-Time


Location: Daleville, Indiana

At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!

 
Job Type: Full-Time

Career Description/Summary:  We are currently looking for tech savy customer service advisors who enjoy troubleshooting wireless and multimedia devices! Exciting starting wage with bonus opportunity plus full benefits!

What we are looking for:
6 Months Customer Service Experience
High School Diploma or GED



What we offer:
Concentrix provides our associates with:
•         Career Pathing and Advancement Opportunities
•         Competitive salary
•         Monthly performance incentives
•         Health insurance (Eligibility requirements must be met)

40
 
The Company:
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.
Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity
Please send resumes to [Click Here to Email Your Resumé]

Work Locations:  US-DAL-WESTC-01 (229)14611 West Commerce DriveDaleville, 47334
Job:  CRM
Organization:  CNX-71-Delivery (Direct)

Job Requirements

Qualifications

 
Position Minimum Requirements:
 
High school diploma or equivalent
Computer proficiency, keyboard and web navigation skills
Knowledge of Windows operating system (ability to navigate between multiple windows, launch and close applications, and navigate within folder system)
Keyboarding skills at a minimum of 25 wpm with simultaneous 'talk and type' capability
Excellent verbal & written communications skills
Ability to communicate clearly and effectively
Work assigned schedule which may include varying shifts, weekends and/or holidays
6 months customer service experience, call center experience preferred
Ability to understand customer issues
Good problem solving and decision-making skills
Ability to approach problems logically
Ability to empathize with the customer and respond effectively to customer needs
Ability to connect with people over the phone
Ability to engage in consultative selling
Ability to work with minimal supervision & handle pressure
Excellent customer service skills
Professional phone etiquette
Ability to multi-task and work in a fast-paced environment
Promote reliability and dependability

 
Job ID: CNX00036847
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