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  • Plano, TX
  • Ryan Troxtell

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Desktop Support

TEKsystems, Inc • Plano, TX

Posted 6 days ago

Job Snapshot

$55,000.00 - $58,000.00 /Year
Information Technology, Telecommunications


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Job Description

The Desktop Support Specialist works under limited supervisions and assists users with technical support of desktop computers, applications, mobile devices and related technology.
Essential Job Functions:
Provide quality Tier II support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network.
Provide overflow of support with Tier I issues, as well as supporting Desktop Engineers with project based work.
Escalate more complex/unique cases to Tier III internal and/or external support team(s), as needed.
Travel on-site (office, cubicle, etc) to remedy issues not solved by phone/email.
Equipment setup for new hires/terms/transfers.
Recognize common patterns in cases to uncover related and new problems.
Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.
Support audio/visual equipment as needed for conference or meeting setups Setup new hires: configure desktop/laptops, printer access, email, and educate new users on IT processes.
Assist with refresh of hardware and software when employees have office moves.
Provision mobile computing devices and resolve connectivity issues.
Administer alternative desktop solutions such as Virtual desktop and terminal servers, and configure remote access devices.
Proactively seek guidance on issues requiring additional clarity or instruction from others and share knowledge with more junior desktop support specialists and help desk specialists.
Learn new and/or infrequently used technologies and train team members on the functions and support of these technologies.
Modify and/or enhance existing procedures.
Research and document solutions to newly identified problems and update written procedures accordingly.
Recognize common patterns in cases to uncover related and new problems.
Write technical documents outlining methods for solving common issues.
Provide support for video conference meetings with remote connectivity.
Ensure all work products meets/exceeds company standards.
Assist with adherence to technology policies and comply with all security controls.
Develop broad knowledge of the environment, applications, and technology used throughout the company.
Education/Experience Requirements:
Bachelor's degree in Computer Science, Information Systems, or equivalent with at least three (3) years of related experience assisting end users in a help desk or desktop support environment.
Knowledge of internally developed applications and footprint of departments that use them.
Experience installing and troubleshooting patches, hardware, software, network, and printing issues on multiple types of devices.
Experience with Active Directory, MS Office suite, remote tools, and at least one (1) Operating System.
Excellent interpersonal and relationship-building skills.
Ability to adapt and learn new technologies.
Excellent organizational skills with emphasis on detail and follow up Ability to translate technical activities in a manner appropriate for diverse audiences.
Excellent written and oral communication skills.
Ability to work in a fast paced environment.
Working Conditions:
Work is normally performed in an office environment. Occasional travel and extended hours may be required.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
Job ID: 5916743
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