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Company Contact Info

  • 2833 Cattlemen Road
    Sarasota, FL 34232
  • Customer Care Manager
  • Phone: 941-556-7059

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Customer Service Agent - Call Center

Envera Systems • Sarasota, FL

Posted 21 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 2 year(s)
Degree - High School
Competitive Pay
Electronics, Other Great Industries, Security
Admin - Clerical, Customer Service, Other
Relocation - No
40

Applicants

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Job Description



Customer Service Agent - Call Center

COMPANY OVERVIEW:

Envera Systems, a growing security services provider that protects communities by focusing on the unique security needs of gated communities. Our patented monitoring system and proprietary software utilize the latest technology to maintain visitor verification for our customers from a central contact center located in Sarasota, Florida.


JOB DESCRIPTION:

Envera Systems is currently hiring for a Customer Service Agent - Call Center. This is a fast growing, fast-paced call center that is open 24/7 365. We have to be here for our customers at all times including weekends and holidays. Our goal is to align visitors at gated communities with the person they are there to visit using our software. We want professional, friendly agents with great attitudes who and are efficient and have great listening skills!  If you fit this description, please read on!

Job Requirements


Customer Service Agent - Call Center

What you need to get started


  • Call center experience – Each agent handles 40 to 60 transactions per hour. Your day goes by at a steady pace.
  • Customer service knowledge – Our environment is busy so it is important to be able to focus on each transaction.
  • Dependability with a consistent job history – Being at work on time and meeting your shift commitments are key.
  • Flexibility – We cover a 24/7 365 schedule, flexibility is needed.
  • Pass all Pre-Screening - Satisfactory completion of drug screening and background check is a must.


What we offer


  • Class D Security license, provided by the company
  • Competitive base salary, with shift premiums for later shifts
  • Premium for Bilingual candidates
  • 10 Holiday Days, paid at premium rate
  • Group Healthcare Plan, Medical, Vision and Life Insurance after 30 days
  • 401k with matching company contributions after 90 days
  • Flexible Spending Account
  • Discount Programs
  • Paid Time Off
  • Company Training
  • Career Advancement Opportunities


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