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Average Salaries for

This estimated salary is an approximation based on compensation data points gathered from similar job postings or existing salaries for the same or similar job title within the same market. Average salary insights are based on aggregate data and are not specific to any individual job posting.

Customer Service Technician

National Average
$15.75 /hr
VA Average
$40,000

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Customer Service Technician (CST)

Customer service technicians help customers resolve technical problems they're having with products or services. They typically deliver technical advice from a remote location via the phone or instant messaging, but some provide assistance in person.

A customer service technician has a number of duties including:

  • Guiding people through the installation of new products and services
  • Responding to technical problems customers have with products or services
  • Training customer service representatives within an organization on new programs and systems.

Average Salaries for

This estimated salary is an approximation based on compensation data points gathered from similar job postings or existing salaries for the same or similar job title within the same market. Average salary insights are based on aggregate data and are not specific to any individual job posting.

Customer Service Technician

National Average
$15.75 /hr
VA Average
$40,000

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Top Pay by Location

These cities have the highest paying median for Customer Service Technician (CST)
New York, NY
$19.25 /hr
Houston, TX
$18.25 /hr
Los Angeles, CA
$17.75 /hr
Charlotte, NC
$17.25 /hr
Dallas, TX
$17.25 /hr
Baltimore, MD
$16.75 /hr
Austin, TX
$16.75 /hr
San Antonio, TX
$15.75 /hr
Salary information is calculated from job seeker profiles and job postings. Both hourly and yearly wages could be reported.

A customer service technician has a number of duties including:

  • Guiding people through the installation of new products and services
  • Responding to technical problems customers have with products or services
  • Training customer service representatives within an organization on new programs and systems.

Insider Tips

On average, customer service technicians make an hourly wage of $15.75. Electrical, electronics, and transport companies offer some of the most lucrative opportunities for customer service technicians. Salaries are lower for customer service technicians that troubleshoot problems with computers, ATMs, and office machines. Annual salaries for customer service technicians increase with experience.