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Customer Care Representative (CCR)

Customer care representatives serve as the main point of contact for a business's customers. They interact with customers in person, over the phone, or over the Internet using chat programs and email.

A customer care representative spends time performing duties such as:

  • Answering customer questions about company products, services, and procedures
  • Receiving returned products, issuing refunds and replacement products as required
  • Listening to customer complaints and ensuring they're resolved to customers' satisfaction.

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Top Pay by Location

These cities have the highest paying median for Customer Care Representative (CCR)
New York, NY
$39,000
Atlanta, GA
$35,000
Dallas, TX
$32,000
Chicago, IL
$32,000
Tampa, FL
$31,000
Houston, TX
$31,000
Indianapolis, IN
$30,000
Charlotte, NC
$29,000
Salary information is calculated from job seeker profiles and job postings. Both hourly and yearly wages could be reported.

A customer care representative spends time performing duties such as:

  • Answering customer questions about company products, services, and procedures
  • Receiving returned products, issuing refunds and replacement products as required
  • Listening to customer complaints and ensuring they're resolved to customers' satisfaction.

Insider Tips

Customer care representatives usually earn annual salaries of $30,000. Working overtime hours and earning bonuses and commissions can significantly increase customer care representative incomes. Salaries increase steadily with experience, but not at a significant rate. Location can also influence customer care representative salaries, with those in Minneapolis and New York City earning significantly more than representatives in Orlando.