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Publishers Circulation Fulfillment

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Jesse J. Giordana, a Baltimore area businessman and a pioneer in the telemarketing industry, laid the groundwork for PCF’s future. Throughout the 1960s and early 1970s, he provided telemarketing services to clients in the Mid-Atlantic region. A risk taker and innovator, Jesse established a reputation for delivering quality results in this emerging industry. In 1976, looking to move into the national market, Jesse added The New York Times to his client base. In 1981, this relationship expanded to include home delivery and customer service for The New York Times’ subscribers in the Mid-Atlantic region. In 1984, recognizing the opportunity for growth with The New York Times, Jesse developed a national company. Publishers Circulation Fulfillment (PCF) became the framework for growth into the national market place. Today, Jesse’s son Jerry is President and CEO of PCF.

Over the years, PCF has built a national infrastructure providing telemarketing services, customer care and home delivery services across the United States, continually growing our client base and expanding the breadth of fulfillment services.

Today, PCF provides fulfillment services to some of the most influential national and regional publications throughout the United States. We believe that our network of state-of-the-art contact centers, our growing national distribution profile, our philosophy of creating strategic partnerships, and our commitment to operational excellence positions us as the national fulfillment company of choice.

Benefits

Competitive compensation and a generous full-time benefits package with choice and flexibility that includes: Medical, dental, Rx and vision insurance Tuition Reimbursement Life Insurance Accidental Death & Dismemberment insurance 401(k) Program w/ matching employer contribution Paid company holidays, sick and personal time Paid vacations Employee Recognition programs and incentives Flexible Work Schedules Short and long Term Disability Dependant and Health care Flexible Spending Accounts PCF also offers the following benefit options to eligible part-time employees: Medical, Rx and vision insurance or discount medical/dental card 401(k) Program with matching employer contribution Tuition Reimbursement Paid company holidays Paid vacations Employee Recognition programs and incentives

Vision

Mission

Publishers Circulation Fulfillment, Inc. provides world-class full service support to the written media industry with sales, customer care, distribution and other circulation services.

Vision

PCF will be the Fulfillment Company of choice.
A position we shall strengthen by seizing opportunities to grow, delivering world-class service to our clients and creating a workplace that values employees for their contributions.

We will exploit the opportunity for growth beyond the media industry by leveraging our core functions of customer care, sales and distribution to clients throughout the marketplace.

Values

  • High quality operating performance
  • Strong leadership
  • Simple solutions
  • Strong client relationships
  • Business results
  • Respect for our employees
  • Teamwork

People

An industry leader, providing circulation, customer service and sales services to prominent publishers nationally. A company that partners with our employees to ensure career satisfaction with opportunities to grow and be challenged. Bring us your knowledge, skills, enthusiasm and team spirit. PCF will provide you with the training, tools and support you need for career success. Whatever direction you want your career to move in, PCF is right there, providing a unique and friendly work environment.

Culture

Results Driven We are driven by results, and strive for operational excellence. We employ the balanced scorecard approach to achieve total alignment within our organization, one that is focused on delivering results and committed to continuous improvement. Experienced We have 20 years' of experience in the newspaper circulation fulfillment industry. Our experience in the newspaper circulation industry has spanned three decades of association with some of the most influential national and regional publications. Our network of state-of-the-art contact centers, our growing national distribution profile, our philosophy of creating strategic partnerships, and our commitment to operational excellence positions us as the national Fulfillment Company of choice.

Products

PCF provides turnkey circulation solutions to the publishing industry with its core services of Home Delivery, Telemarketing and Customer Care.

Integrated Services

Integrated Services of Home Delivery, Telemarketing and Customer Care provide a circulation platform for publishers throughout the nation.

We have multiple contact centers that provide clients with a variety of transactional, marketing and business services, which are designed to increase customer retention and grow revenue.

Our national distribution network provides clients with an established framework to service and grow home delivery circulation.

Strategic Partnerships

Strategic Partnerships with our clients create a "win-win" value proposition focused on growth.

We establish strategic alignment to build real value with our clients. We help our clients to strengthen and grow their business, which helps us to grow our business.