Fletcher “Ted” Jones presides over one of the most successful luxury automobile dealer groups in the United States. Ted has been credited with pioneering a revolutionary approach in which “guests” — not “customers” — are treated with the same level of service you would expect from a five-star hotel. The son of an industry legend, Fletcher Jones Sr., Ted meticulously manages an automotive retail empire that spans four states and nineteen dealerships, with the flagship operation known simply as Fletcher Jones Motorcars, Newport Beach.
Career OpportunitiesJoin a Winning Team
The strength of our team comes from respecting our differences and our mutual trust. We believe that – in the end – it’s always the extraordinary efforts of our team members working together, that makes great things happen.
Our Guiding Principles
- Smile – We are on stage. Always maintain positive eye contact and body language. Use a courteous vocabulary with our guests – use words like “My pleasure,” “Certainly,” “I’ll be happy to,” and “Good Morning.”
- Be confident. Never say “I don’t know,” rather find a solution.
- Commitment. Instant guest appeasement is the responsibility of every team member. Whoever receives a complaint will own it, resolve it, and record it.
- Treat our guests as a first time visitor in your home. Use our guest’s name if and when possible. Anticipate their needs. Seek to surprise and delight them.
- Cordially escort our guests to their desired location rather than pointing out directions to another area of the dealership.
- Actively listen to our internal and external guests for opportunities to add value while exceeding expectations.
- Consciously seek ways to recognize the extraordinary efforts of others. Catch people doing things right.
- Take pride in and care for your personal appearance and demeanor. We are all responsible for conveying a professional image.
- Be an ambassador of the dealership in and outside the workplace. Always talk positively. Communicate any challenges to the appropriate person.
- We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environmment where productivity, creativity, and personal and professional growth can flourish.
- Have Fun!
Contact Us3300 Jamboree Road