First Citizens Bank, first known as the Bank of Smithfield, opened on March 1, 1898, and there were some people who doubted that the first bank in Johnston County, N.C., would survive. However, thanks to a growing agricultural economy and strong leadership that took the bank into new markets, First Citizens Bank endured and prospered.
First Citizens Bank long ago diversified beyond agricultural lending, yet we're a lot like the bank we've always been. We continue to focus on individuals and small to medium-sized businesses. We still have a commitment to new products, services and technology, and we still maintain the set of core values that we've had since the beginning.
And we continue to expand into new markets. Since those early years, First Citizens Bank has grown to serve customers in more than 200 cities and towns in North Carolina, Virginia, West Virginia, Tennessee and Maryland. Our sister subsidiary, IronStone Bank, reaches into Georgia and Florida and into Texas, Arizona, Colorado, New Mexico, California, Oregon and Washington.
Yet even with this expansion, we still maintain a tradition of sound financial principles that began in Eastern North Carolina.
When our founders opened our first branch in 1898, they couldn't have imagined the shape the bank would take a century later. But they would be proud that we've remained true to our roots and retained a long-term, personal approach to banking that puts our customers first.
At First Citizens Bank, we want our associates to know that their talents and efforts are valued. Competitive compensation is just the beginning. We also offer one of the most comprehensive benefits plans in the business. Your health and well-being. From medical to dental to vision, we want you to enjoy the best possible care. Your financial security. We help you plan for long-term financial success. Your day-to-day life. Sometimes little things can make a big difference in your world. And ours.
To help our customers achieve a lifetime of success
These are the principles that guide our day-to-day behaviors: our decisions, our actions and our relationships with each other and our customers
How We Work
With Integrity — We are honest and truthful. We believe in conducting business and maintaining all relationships with the highest ethical standards. We respect our customers, associates, communities and shareholders and strive to treat them equitably.
With Stability — We intend to be in business indefinitely. We make careful, sensible business decisions with safety and soundness uppermost in mind. More than a century of experience and sound resource management enable us to take a long-term perspective that is enviable in our industry. Ours is a tradition of excellence, dependability and success.
With Service Excellence — We will excel in all we do. We take pride in delivering superior service that consistently exceeds expectations and surpasses industry standards. We pledge to educate and inform our customers about the choices we offer that enable them to succeed. Accuracy, responsiveness, courtesy and partnership govern how we serve.
Who We Care About
Our Associates — Our associates are the source of our vitality, and we honor and celebrate their diversity and individual gifts. We are committed to attracting and retaining talented people. We will help them develop to their fullest potential in an environment that promotes collaboration, innovation and productivity. We hope to achieve as a team what no individual can accomplish alone. We encourage our associates to balance their work and personal lives.
Our Customers — Our customers’ satisfaction is fundamental to everything we do. By genuinely understanding their needs and providing services and products of value, we empower them to realize their goals and experience success. We strive for meaningful, enduring relationships characterized by trust and service excellence.
Our Community — We are passionate about making a difference in the communities we serve and call home. We recognize the value of investing our time, money and expertise in service to nonprofit associations and other key organizations.
Our Shareholders — We strive to meet our shareholders’ expectations. We carefully balance risk and return, rigorously manage costs and continuously look for ways to improve.
Honesty. Integrity. Respect. At First Citizens Bank, we take the values that have been the key to our success and apply them to your career. From schedules that fit your life to real opportunities for growth, your future matters here.
Take a closer look at our company, our culture and our career possibilities. You'll see that we're different. And that makes all the difference in the world.
At First Citizens Bank, career opportunities can take your personal and professional future as far as you want to go. As you build your career, we can count on further building our organization.
There are opportunities in various locations throughout North Carolina, Virginia, West Virginia, Tennessee and Maryland.
First Citizens Bank remains committed to a culture of diversity that reflects the communities in which we live and do business. Our goal is to foster an environment that enables and encourages all members of a diverse workforce to contribute their full potential to help us achieve business goals and deliver customer service excellence.
We are focusing on the following areas:
- Leadership Commitment
- Workforce Representation
- Associate Awareness
- Targeted Business Development
- Supplier Diversity Program
- Corporate Citizenship
- Internal Associate Programs
- Customer Feedback