We are the UK's No. 1 business process outsourcing (BPO) and professional services company, at the leading edge of redefining and transforming services.
We deliver back office administration and front office customer contact services to private and public sector organisations across the UK and Ireland.
We create and reshape services that both answer the needs of our clients and deliver quality, responsive services to the public. Our clients, such as the BBC, Prudential, Birmingham City Council, and the Home Office, benefit from Capita's expertise, innovation and extensive resources and infrastructure.
Our culture & values
People are critical to our success and growth They are at the core of our business, our culture and our values.We have over 62,000 employees working across 350 sites. To manage and support them effectively, we promote group-wide policies that focus on particular areas – equality and diversity, health and safety and our code of ethical conduct.
The same principles apply to all employees, wherever they are, whatever their role.
Close to 70% of our people have transferred into the company. We benefit from this continual inflow of new skills – it keeps us fresh and alive to new ideas. We make sure newcomers are properly integrated into the company by promoting a clear set of values deeply embedded in the business.
Engaging our people
Talking to our people regularly, listening to them, valuing them – this is the key to high productivity and high retention rates.
Recognising and rewarding performance
We pay particular attention to motivating our people to perform at peak by recognising their achievements and rewarding them appropriately.
We value proactive, self-motivating people with ideas, energy, and commitment. And we encourage them by insisting that no doors are closed and every voice will be heard.
Working for us
Innovation is key at Capita and we provide value for our customers by recruiting from the highest talent pools.
We deliver a vast range of important services that have a real impact on peoples’ lives but also provide staff satisfaction in being part of a community that achieves great things.
No matter where you start, doors are always open at Capita & there’s plenty of potential to gain new experiences, expand your skills & develop the career you’ve always dreamed of.