Security News from Universal Protection Service The following News Releases require Adobe Acrobat Reader to view. If you do not have Adobe Acrobat Reader, click here to download Adobe Acrobat Reader. Keeping Your Identity a Secret — Santa Ana, CA; October 19, 2007. – Shoulder surfing, dumpster diving and phishing, actions performed by criminals that invade, violate and steal a person’s identity. Each year millions of consumers have their identities stolen. The result is time consuming and costly; on average victims spend close to 30 hours and up to $500 cleaning up their personal information after a theft, according to the Federal Trade Commission (FTC). Click here for more. Universal Protection Service’s Training Program is Truly Unmatched— Santa Ana, California; Sept. 20, 2007. – Universal Protection Service is pleased to announce its fifth graduating class from the Certified Security Professional (CSP) program, an internal training and development program for Universal Protection Service employees. Eighteen security professionals will graduate on Sept. 29 with this certificate. Click here for more. Universal Protection Service Expands Presence in Northern California— Santa Ana, California; Sept. 10, 2007. – Universal Protection Service, a leading privately held security company, announced on Friday, September 7, its acquisition of Ligouri Associates, Inc. A regional security service provider in northern California, Ligouri Associates, Inc., was previously headquartered in Napa, Calif. Click here for more. Universal Protection Service Receives Top Honor in Phoenix, Arizona — Phoenix, Arizona; August 21, 2007.Universal Protection Service has been named Company of the Year by the Greater Phoenix Chapter of the International Facilities Management Association (IFMA). The awards ceremony took place on August 15 at the Orange Tree Resort in Scottsdale, Ariz. Click here for more. What is in Your Disaster Supplies Kit?— Santa Ana, California; July 9, 2007. – A disaster supplies kit can save lives, but less than a third of Americans own and maintain a kit. To be prepared for an emergency, a kit must include the items needed for each family member to survive a minimum of three days.
The process begins with a thorough assessment followed by a detailed operation plan encompassing our best practices and customized to the client’s requirements. From there our organizational structure is based on interactive measurement and response systems and is designed to best meet the needs of our clients. The unmatched level of service we provide. We empower our local managers for creative, independent response while maintaining established company protocols. Thought after hour supervisors were obsolete? Not at Universal Protection Service. You can be sure your account is being serviced effectively and efficiently with on-site expertise and after-hours field management inspections. After all, how can your security provider manage people if they never see them? Progressive Modes of Accountability: Performance based contracting is at the core of our business philosophy and operations. Our financial, scheduling and reporting systems are designed to track, measure and report every dollar spent, every hour worked and trained and every employee’s performance. Quarterly Performance Scorecard (QPS): Yes, it’s a switch. We hold ourselves accountable for performance based on specific established criteria. QPS is a valuable reporting tool measuring attrition, absenteeism, overtime, professionalism and more. Quarterly Client Service Reviews (CSR): Another step in our commitment to quality service, CSRs monitor a list of critical areas such as management accessibility, response to special requests, personal attention to security program objectives, management of turnover and retention, emergency response and interaction with client customers. Client Action Plan: The Universal Protection Service Client Action Plan is designed to hold ourselves accountable when issues arise. Our Management Team identifies the issue to be resolved and specifies who will be responsible from Universal Protection Service, for solving them. The client is provided a completion date for final resolution and the Client Action Plan is forwarded throughout the Senior Management of the company.