Sears Holdings Corporation, the publicly traded (NASDAQ: SHLD) parent of Kmart and Sears, Roebuck and Co., is the nation's third largest broadline retailer, with approximately $55 billion in annual revenues, and with approximately 3,800 full-line and specialty retail stores in the United States and Canada.
Sears Holdings is the leading home appliance retailer in North America and is a retail sales leader in tools, lawn and garden, home electronics, and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. The company also offers Martha Stewart Everyday products, which are available exclusively in the U.S. at Kmart and in Canada at Sears Canada.
The merger of Kmart and Sears as Sears Holdings Corporation closed on March 24, 2005, following affirmative shareholder votes of both companies. The company’s corporate headquarters is in Hoffman Estates, Ill. Kmart maintains a headquarters office in Troy, Mich. Sears Holdings will operate Sears and Kmart stores, and will begin opening a combined format named Sears Essentials during the second quarter of 2005. The company will continue to market products under brands held by both companies.
Sears Holdings is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. In our associates we value teamwork, integrity and positive energy.
Current information about these businesses can be found on www.Kmart.com and www.Sears.com.
Our Vision
Sears Holdings is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships.
Our Mission
Build customer relationships.
Make more money.
Improve every day.
Service is one way that Sears distinguishes itself from other retailers. And Sears' Product Repair Services (In-Home and Carry-In), the largest provider of product repair services in the country, is a key element in Sears' active relationship with more than 48 million households. In the In-Home business, more than 10,000 service technicians make in excess of 14 million service calls annually in all 50 U.S. states and Puerto Rico under the service brands of Sears Parts & Repair Services and A&E Factory Service.
The Carry-In business provides repair services for smaller items brought in to Sears Parts & Repair Centers located throughout the U.S. or to any Sears full-line store. Commercial and residential customers can also purchase parts for all major brands of products including home appliances, lawn and garden equipment, home electronics, floor care products, and heating and cooling systems in Sears parts centers or online at sears.com under Parts.
Sears Product Repair Services sells, services and completes more than 1 million home installations annually of residential cooling and heating systems as the exclusive national retailer of Carrier and Kenmore systems. The business has pioneered the use of ISO 9000 registration and Sears Sigma principles in a service environment, evidence of the organization's commitment to quality and professionalism.
In Product Repair Services, we’re committed to setting new standards of service through world-class operations and a focus on growth.
Sears Customer Care Network (CCN) is a national support operation for Sears that provides inbound and outbound sales and services to customers. Our network manages more than 200 million customer calls, letters and e-mails each year.
Our dynamic support team is unique and diverse. We offer a fast-paced environment with many personal rewards. Associates work in an energized workplace, and the CCN offers employment opportunities that support a variety of businesses including appliance Protection Plan sales, sears.com customer support, product repair scheduling, new product delivery and appliance parts sales. Our core purpose is to build customer loyalty and to be the preferred and most trusted resource for the products and services that enhance home and family life.
With employment opportunities at our Hoffman Estates, Ill., headquarters and more than 20 field locations nationwide, we offer management, professional and entry-level opportunities in such areas as call center customer service and sales operations, workforce planning, process analysis and project management.
Contact Us At:
Sears Holdings Corporation
3333 Beverly Road
Hoffman Estates, IL 60179
(847) 286-2500
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