Buchanan Technologies has developed a powerful, full suite of business applications use to support our clients' technology services, clickright.net. Clickright offers services including, but not limited to, procurement, asset management, incident, problem, and change management.
ARIES - ASSET MANAGEMENT SYSTEM
ARIES, or Asset Management System, is an asset tracking application offered by Buchanan Technologies that allows companies to easily track and maintain information for all of your company's assets. ARIES is ideal for receiving new items or updating existing asset information.
ATS - AUTOMATED TESTING SYSTEM
Buchanan Technologies' Automated Testing System (ATS) is a web-based application which is designed to control and monitor automated activities. ATS offers deep insight into automated projects by allowing users to visually monitor automated tests, control which tests are run and when, and receive detailed PDF reports of all test results.
CTS - CALL TRACKING SYSTEM
Buchanan Technologies' Call Tracking System (CTS) is an incident, problem and change management system. The CTS Service Center is used to track and measure the number of user requests, resolution rates, resolution times, and the escalation process. Buchanan's CTS is entirely web-based, allowing end-users to directly access its functions through the Internet, including real-time viewing of their service requests as well as entering their own service requests using the CTS self help system.