Buchanan Technologies

Our Company
Innovative. Focused. Experienced.

Buchanan Technologies is an international IT professional service, consulting and outsourcing company. We are committed to delivering cutting edge solutions and creating extremely satisfied customers. To deliver on this promise, Buchanan Technologies employs the best and brightest in the technology field, backs them up with proven processes and maintains an overall focus on the business relationship we have with our clients. It's the perfect combination of people, process and technology.

At Buchanan Technologies, as with any company, it is important to know what that company is all about. What products the company sells; what services it offers; what the company does. But, it is equally important to know who the company is. What are the company's values? What is the company vision? What direction is this company moving toward?

Our people are our most important and valuable asset. We passionately pursue relationships with our employees, partners, and customers. We work to understand and respect one another's success goals and create an environment that enables and celebrates achievement. Each individual at Buchanan Technologies has a key role in ensuring the company functions smoothly and successfully.

This is why we at Buchanan Technologies begin every new relationship with an employee, partner, or customer by discussing who we are; our Values, Vision, and Direction.

As a recognized leader in the technology industry, we specialize in several core services and solutions including:


•Service Desk Support Services
•Desktop Services
•Software Development
•IT Assessments and Planning
•Messaging/Email
•Technology Migration/Upgrade and Transformation Services
•Network Services
•Security
•Technology Lifecycle Management
•Enterprise Resource Planning (ERP)
•Creative Web Design
•Near Shore Application Development
•Managed Services
•Cisco
•VOIP
Ask us for references. You'll find our customers stay with us because we deliver results and stand behind our work. Through detailed reporting, professional best practices and guaranteed service levels, Buchanan Technologies continues to grow and enjoy lasting relationships with its customers.

CORPORATE OFFICE 1026 Texan Trail Grapevine, TX 76051 phone: 972.869.3966 CANADA OFFICE 10 Kingsbridge Garden Circle Suite 301 Mississauga, Ontario L5R3K6 phone: 905.501.0042 fax: 905.501.0068 toll: 888.747.0744 fax: 972.869.3975 toll: 888.730.2774 MIAMISBURG OFFICE One Prestige Place Suite 900 Miamisburg, OH 45342 phone: 937.610.4800 CHARLOTTE OFFICE 6425 Idlewild Road Suite 104 Charlotte, NC 28212 phone: 704.568.1691 WICHITA OFFICE 111 Whittier Suite 2000 Wichita, KS 67207 phone: 316.219.0124 fax: 316.219.0130 SOFIA OFFICE 201 Tsar Boris Floor 6 Sofia, Bulgaria phone: +359 2 955 6414

Our Products
Buchanan Technologies has developed a powerful, full suite of business applications use to support our clients' technology services, clickright.net. Clickright offers services including, but not limited to, procurement, asset management, incident, problem, and change management.

ARIES - ASSET MANAGEMENT SYSTEM
ARIES, or Asset Management System, is an asset tracking application offered by Buchanan Technologies that allows companies to easily track and maintain information for all of your company's assets. ARIES is ideal for receiving new items or updating existing asset information.

ATS - AUTOMATED TESTING SYSTEM
Buchanan Technologies' Automated Testing System (ATS) is a web-based application which is designed to control and monitor automated activities. ATS offers deep insight into automated projects by allowing users to visually monitor automated tests, control which tests are run and when, and receive detailed PDF reports of all test results.

CTS - CALL TRACKING SYSTEM
Buchanan Technologies' Call Tracking System (CTS) is an incident, problem and change management system. The CTS Service Center is used to track and measure the number of user requests, resolution rates, resolution times, and the escalation process. Buchanan's CTS is entirely web-based, allowing end-users to directly access its functions through the Internet, including real-time viewing of their service requests as well as entering their own service requests using the CTS self help system.