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Universal Protection Service

(Private)  
Security
10,000 - 25,000 employees  |  
Overview
Founded in 1965, Universal Services of America combines an innovative mix of tradition with cutting edge systems and technology to keep pace with the ever-evolving needs of today’s business environments. Headquartered in Santa Ana, Calif., with offices located nationwide, including Puerto Rico and the U.S. Virgin Islands, Universal employs hands-on, highly experienced management teams and continuous training to deliver consistent, high quality security and janitorial solutions. Universal is made up of four unique divisions: Universal Protection Service, which offers a wide range of security professionals for commercial properties of every type; Universal Building Maintenance, which specializes in green cleaning services for every kind of facility; Universal Security Systems, which provides full-service security systems; and Universal Fire/Life Safety Services, which offers all aspects of emergency preparation. (State licenses: 1003458, 14417, 1025514, 0600, 58361, 11-1376, A2000170). Visit us at: http://www.universalpro.com. Keep up with the latest news at: http://www.universal1965.com.

What began as a small, steady start almost half a century ago has now become one of the largest security and janitorial companies in the U.S., with over 29,000 security and janitorial professionals guarding and cleaning over billions of dollars in assets nationwide. Universal not only constantly keeps ahead of the security and janitorial industries on the environmental and technological levels, but also with our employees. We are a proud participant of the 100,000 Jobs Mission coalition, and understand it is our employees who are the cornerstone to our continued success and we view them as our most valuable assets. Because of this, Universal constantly receives awards based on surveys from the company’s staff, including those listed below: 
1.    ACG Spotlight Award: 2013
2.    Inc. Magazine Hire Power Award: 2012
3.    Orange County Register’s Top Workplaces: 2008, 2009, 2011, 2012 
4.    Los Angeles Business Journal’s Best Place to Work: 2012
5.    National Top Workplaces: 2012
6.    SD&I’s Fastest Growing Systems Integrators: 2012, 2013
7.    SDM Top Integrator: 2012 
8.    2009 Ernst & Young Entrepreneur of the Year Award for the Orange County/Desert Cities area
9.    BOMA Presidents Award: 2009
10.    Top Guarding Firms: 2009, 2010
11.    Los Angeles BOMA Corporate Partner Award: 2011
12.    ASIS Officer of the Year Award: 2010
13.    Orange County Business Journal’s Best Place to Work: 2009, 2010, and 2012
14.    Orange County Register’s Peace award: 2008 
15.    Orange County Register’s Medallion Award in Training: 2012
16.    2010 Vistage Member Leadership Award in the Impact category
17.    Inc. 500/5000 Fastest Growing Companies list: 2010 and 2011
Benefits
  • Medical
  • Dental
  • Vision
  • 401K
  • Paid Vacations
  • Paid Holidays
  • Employee Assistance Program
  • Life and Disability Insurance
  • Employee of the Month Programs
  • “On the Spot” Rewards
  • Career Opportunities
    Security News from Universal Protection Service

    The following News Releases require Adobe Acrobat Reader to view. If you do not have Adobe Acrobat Reader, click here to download Adobe Acrobat Reader.

    Keeping Your Identity a Secret — Santa Ana, CA; October 19, 2007. – Shoulder surfing, dumpster diving and phishing, actions performed by criminals that invade, violate and steal a person’s identity. Each year millions of consumers have their identities stolen. The result is time consuming and costly; on average victims spend close to 30 hours and up to $500 cleaning up their personal information after a theft, according to the Federal Trade Commission (FTC). Click here for more.

    Universal Protection Service’s Training Program is Truly Unmatched— Santa Ana, California; Sept. 20, 2007. – Universal Protection Service is pleased to announce its fifth graduating class from the Certified Security Professional (CSP) program, an internal training and development program for Universal Protection Service employees. Eighteen security professionals will graduate on Sept. 29 with this certificate. Click here for more.
    Universal Protection Service Expands Presence in Northern California— Santa Ana, California; Sept. 10, 2007. – Universal Protection Service, a leading privately held security company, announced on Friday, September 7, its acquisition of Ligouri Associates, Inc. A regional security service provider in northern California, Ligouri Associates, Inc., was previously headquartered in Napa, Calif. Click here for more.

    Universal Protection Service Receives Top Honor in Phoenix, Arizona — Phoenix, Arizona; August 21, 2007.Universal Protection Service has been named Company of the Year by the Greater Phoenix Chapter of the International Facilities Management Association (IFMA). The awards ceremony took place on August 15 at the Orange Tree Resort in Scottsdale, Ariz. Click here for more.

    What is in Your Disaster Supplies Kit?— Santa Ana, California; July 9, 2007. – A disaster supplies kit can save lives, but less than a third of Americans own and maintain a kit. To be prepared for an emergency, a kit must include the items needed for each family member to survive a minimum of three days. Click here for more.
    Mission
    We provide unmatched service and security solutions by creating and cultivating partnerships with our security professionals and clients.
    Contact
    Corporate Office
    1551 N. Tustin Ave.
    Suite 650
    Santa Ana, CA 92705

    Main Line: 714.619.9700
    Toll-Free: 866.UPS.1965
    Exce. Fax: 714.619.9701
    Diversity
    The process begins with a thorough assessment followed by a detailed operation plan encompassing our best practices and customized to the client’s requirements. From there our organizational structure is based on interactive measurement and response systems and is designed to best meet the needs of our clients.

    The unmatched level of service we provide. We empower our local managers for creative, independent response while maintaining established company protocols. Thought after hour supervisors were obsolete? Not at Universal Protection Service. You can be sure your account is being serviced effectively and efficiently with on-site expertise and after-hours field management inspections. After all, how can your security provider manage people if they never see them?

    Progressive Modes of Accountability: Performance based contracting is at the core of our business philosophy and operations. Our financial, scheduling and reporting systems are designed to track, measure and report every dollar spent, every hour worked and trained and every employee’s performance.

    Quarterly Performance Scorecard (QPS): Yes, it’s a switch. We hold ourselves accountable for performance based on specific established criteria. QPS is a valuable reporting tool measuring attrition, absenteeism, overtime, professionalism and more.

    Quarterly Client Service Reviews (CSR): Another step in our commitment to quality service, CSRs monitor a list of critical areas such as management accessibility, response to special requests, personal attention to security program objectives, management of turnover and retention, emergency response and interaction with client customers.

    Client Action Plan: The Universal Protection Service Client Action Plan is designed to hold ourselves accountable when issues arise. Our Management Team identifies the issue to be resolved and specifies who will be responsible from Universal Protection Service, for solving them.

    The client is provided a completion date for final resolution and the Client Action Plan is forwarded throughout the Senior Management of the company.