American Signature Furniture® is more than a furniture store.
We design and manufacture fine quality home furnishings that fit every lifestyle.
Our furniture stores showcase a variety of professionally designed lifestyle collections to fill your entire home. Our team of top designers and interior stylists have arranged every item in our stores to create a unique lifestyle approach to furniture shopping. In addition, each of our stores features a design center where you can receive assistance arranging selected furniture for a particular room in your home.
American Signature Furniture® stores are open Monday through Saturday 10:00 am to 9:00 pm and Sunday 12:00 pm to 6:00 pm. However store hours may vary,
The American Signature® brand was developed with your whole house in mind, allowing you to choose furniture that suits your own personality.
Each piece has it's own unique character, yet combines easily with other pieces to form spectacular furniture collections at affordable prices. We design the furniture, buy the raw materials and build the furniture ourselves in state of-the-art factories and assembly centers.
In addition, we build and operate the warehouses and distribution centers that supply the furniture and we own the fleet of trucks that deliver the furniture. All this means better quality control and higher efficiency, which allows us to offer you upscale furnishings at lower prices.
Guarantee of Fabrics
Since manufacturers of upholstered fabrics do not guarantee their products for shrinkage, color fastness, or quality wearing, we are unable to consider adjustments, claims or credits for these fabric products. If you have purchased optional fabric protection, please refer to your optional fabric protection warranty for claim information.
Stainsafe Fabric Protection
Stainsafe is the ultimate in fabric protection technology. It is manufactured to exacting quality standards to ensure that it is environmentally safe in every way. American Signature Furniture® proudly offers Stainsafe Fabric Protection service for all American Signature Furniture® upholstered and leather furniture and mattresses. Protecting your upholstery with Stainsafe helps keep your furniture and mattresses cleaner, brighter, stain-resistant and looking beautiful for years to come.
90-Day Price Guarantee and Deposit Policy
American Signature Furniture® offers a 90-day Price Guarantee which allows our customers to "hold" the price of merchandise they intend to purchase at a later date. Prices can be held for up to 90-days. Purchases must be completed within 90 days of the date on the purchase invoice. This is not a layaway program. Merchandise availability is not guaranteed. If the merchandise put on Price Guarantee is not available within the 90-day period, the customer is entitled to a full refund of the payments made against that purchase invoice.
Purchases of $500 or more are eligible for a 90-Day Price Guarantee. All 90-Day Price Guarantee requests require a minimum 10% down payment and monthly payments of at least 10% of the original invoice total.
Requests for refund of monies paid toward merchandise under a 90-Day Price Guarantee will be granted, in full, if requested before the merchandise has been delivered to the customer and if the request is within 180 days after the last payment on the invoice. After the 180-day period, a non-refundable service fee of $10 will be charged against the customer's account balance for each month that the customer has not taken possession of the merchandise and the account has been inactive.
All Service Fees are non-refundable.
Pick-up Policy
At the time of purchase, customers are notified what day their purchase will be ready for pick-up. On the scheduled day, customers should report to the front desk with their receipt. American Signature Furniture® associates may load customer pick-up merchandise. American Signature Furniture® reserves the right to refuse to load customer pick-up merchandise which may result in injuries or property damage. It will be the customer's responsibility to properly secure and tie down customer pick-up merchandise to their vehicle. American Signature Furniture® will not be responsible for any damage or loss caused to customer pick-up merchandise and/or vehicle during the loading or transportation of the customer pick-up merchandise. All customer pick-up merchandise must be returned to the store for service.
Merchandise Delivered by the Store
Under conditions of normal usage, American Signature Furniture®, will repair, in your home when possible (except due to distance or degree of necessary repair) or our in store service department, any defect in workmanship without any charge to the original purchaser for a one year period from original date of purchase. American Signature Furniture® shall not perform work or repair any furniture which may cause a hazard to our employees or their property. If the item cannot be repaired to factory specifications, American Signature Furniture® will replace the item with the same or comparable merchandise. If the same item is not available, we will issue an in-store credit toward a re-selection. Accessory items are warranted for a period of 90 days. "As-is" items carry no warranty and the sale is final (except where prohibited by law). For warranty claims on mattresses, boxsprings, and electronics, refer to that warranty for service information.
Refund Policy
A customer may ask for a refund or a re-selection at anytime during the interval between when they paid for the item(s) and when the item(s) were received by the customer. Your refund will include all taxes paid, extended warranties purchased, and the cost of any fabric protection and extended warranty fees that you have purchased. Your refund will be issued in the same form as it was accepted, except for cash. If your original cash deposit was over the amount of $250.00 a check will be issued by our home office within 10 days and mailed to you. The customer must notify us within 7 days of the date they take possession of the merchandise if there are any problems with the furniture or their property due to delivery. Any customer who during the first 7 calendar days from the date of possession requests a refund, must make a request to the store manager. Refunds can only be made if the merchandise is in "as-new" condition and the merchandise has not been treated with fabric protection. If a refund is granted, all monies will be returned excluding delivery charges. "As-is", "Floor Sample", mattress and boxspring items are not refundable or exchangeable.
About Our Limited Warranties:
These warranties apply to new American Signature down upholstered furniture series ASD and are extended only to the consumer who makes the original purchase. American Signature Inc. warrants the individual furniture components to be free of defects of material and workmanship for the length of time specified. This warranty applies only to normal conditions of indoor residential use.
What These Limited Warranties Cover
Frame - Limited Lifetime Warranty.
American Signature Inc. warrants to the original purchaser the frame, upholstered with the original fabric to be free from defects in workmanship for as long as the original purchaser owns the frame, under normal use and conditions.
Springs - Limited Lifetime Warranty
American Signature Inc. warrants to the original purchaser the spring units of American Signature down upholstery against breakage due to defective material or workmanship for as long as the original purchaser owns the upholstery under normal use and conditions.
Cushions - Five-Year Warranty.
American Signature down-blend and high density poly foam cushions are warranted to the original owner for five years against the loss of resiliency. This loss should not be confused with a slight softening and flattening that will occur naturally as a result of normal use and aging.
American Signature® CLASSIC
The American Signature® Classic Warranty applies to the down upholstered furniture series ASC and are extended only to the customer that makes the original purchase. American Signature Inc. warrants the individual furniture components to be free of defects of material and workmanship for the length of time specified. This warranty applies only to normal conditions of indoor residential use. Click here to view or print our Classic Warranty Registration Form.
Associate Benefits
American Signature Furniture® offers one of the best and most comprehensive benefits packages in the industry today. Our plan includes medical and dental coverage, life insurance, short/long-term disability, and a company-matched Profit sharing/401(k) Plan. Eligibility is the first of the month following 60 days of employment.
Associate Discounts
After 30 days of employment, every regular, full-time associate is entitled to make furniture purchases for personal use at a significant discount. In addition, after 30 days of employment, associates receive a 20% discount at Value City and Schottenstein's Department Stores and at Designer Shoe Warehouse (DSW).
Life Insurance
Associates are provided basic life insurance at no cost, in an amount equal to their annual salary (at age 65 a reduction factor is applied). In addition, each associate is eligible to purchase, through Cafeteria Plan wage reductions, an additional amount of life insurance up to three (3) times their annual pay.
Medical and Dental Plan
Under our Cafeteria Plan we offer a selection of medical plans and one (1) dental plan. Also, part of the medical plan is a co-pay prescription drug coverage, a vision plan and an Employee Assistance Plan (EAP).
Paid Holidays
After 30 days of employment, associates are paid for the following six (6) holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Profit Sharing & 401K Plan
American Signature Furniture® offers an easy way for associates to save for their retirement. Associates can contribute up to 30% of their before-tax earnings to the plan. For every dollar the associate contributes, the company, after 12 months of employment, contributes 100% matching funds on the first 3% of your contribution, and 50% matching funds thereafter, up to 6%. It's the easiest way to save for your retirement. The company pays you to save, you save on taxes, and investments can help your money grow. It all adds up to a happy retirement.
Short & Long Term Disability
Short-term Disability benefits commence on the first day of an accident and on the eighth day of an illness that are non-occupational. The duration of Short-term Disability is 26 weeks. Long-term Disability benefits commence after 26 weeks of Disability and continues for as long as you qualify.
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