Pam Hill has been employed as an Alpine Access Customer Care Professional for 5 years. In this video she talks about her experience with Alpine Access and what you can expect from a work-at-home position.
Alpine Access is the premier provider of customer service solutions using home-based employees. Alpine Access’ clients are organizations that value their customers and are passionate about their brand. Our Alpine Customer Experience (ACE™) solutions mean access to quality employees, compelling operational efficiency and economic success.
Partnering with Alpine Access means gaining a competitive advantage and realizing the greatest ROI from your customer service operations. Advantage, yours.
This program offers the possibility of extra hours and/or a financial bonus.
Culture
Alpine Access’s mission is to provide our Alpine Access Customer Experience (ACE™) solutions to our clients and their customers. Our ACE solutions utilize a distinctive home-based employee model to create business benefits in three distinct areas: access to quality employees, compelling operational efficiencies and economic success. Clients realize the greatest total value from their customer care operations.
We serve companies across all industries and of varying sizes that recognize the value of each engagement between their customers and their brand.
Alpine Access attracts, motivates and develops the most relevant, exceptional talent available. We maintain business processes that lead to operational efficiency and apply innovative technology to support those people and processes. By delivering total satisfaction to each customer, we are able to generate the greatest business results possible for our clients’ customer service operations.
History
Alpine Access was founded in 1998 with a simple, yet revolutionary approach to customer care: rather than bring the people to the work, bring the work to the people. By doing so, Alpine Access could select the very best employees from across the country to handle customer contacts on behalf of our clients. The home-based employee model was born.
Over the past decade, we have established our position as the premium provider of customer care in the industry.
Recruited, hired, trained and managed all of our agents virtually since inception.
All of our agents are employees, not independent contractors.
We hire successful agents to work as coaches, team leaders and account managers.
We have handled tens of millions of calls for clients that want access to quality employees, compelling operational efficiency and economic success from their customer care operations.
These achievements mean Alpine Access is the proven partner for your customer service needs.
Today, Alpine Access has ascended the peak of the customer care industry. We provide our ACE™ - Alpine Customer Experience - solutions that result in top line revenue growth and increased bottom line profitability. Alpine Access means a competitive advantage for your organization.