ALW Sourcing, LLC., is an independent, MBE-certified, call center solutions business offering the full range of traditional contact and recovery programs in Accounts Receivable and Customer Relationship Management. ALW provides world-class solutions and technology to ensure maximum recovery rates across industries, including our Fortune 500 partners. ALW supports financial services companies by developing relationships with the nation's largest credit card issuers and creating focused and customized services, as well as positive contact programs, for government and non-profit organizations for debt recovery from its headquarters in Baltimore, Maryland.
Our personalized approach translates into responsive service and a genuine commitment to exceeding your expectations, while our access to a global communications presence allows us to serve clients of all industries and sizes. With growing industry changes and fluctuations, ALW commits to providing consistent, best-in-class service to the financial services, telecommunications, utilities, healthcare, and insurance industries.
ALW Sourcing provides call center outsourcing solutions that help improve the way you interact with your most important asset: your customers. Whether you are looking for a partner to help you acquire new customers, support existing customers, or resolve accounts for delinquent customers, ALW is confident that we can tailor a program that meets your needs.
Customer Relationship Management:
Acquisition & Sales
Customer Care & Retention
Accounts Receivable Management:
First Party Collections
Third Party Collections
Fixed Fee Collections
Attorney Channels Services
Phone Pay
We know there are bright people willing to work hard in every community, so we look to recruit a work force that consists of all ethnic and economic backgrounds. We feel that this diverse work force will provide the best service to the diverse population of consumers that we support.
We tell all of our clients about the wonderful ways that doing business with ALW Sourcing will help their operations. To do that, we need talented and hard-working individuals, who are willing to put in effort for great rewards.
If you are one of those people, we’re looking for you.
ALW Sourcing is an industry leader in providing clients with the all important customer service and collections functions that help their businesses to grow.
ALW Sourcing operates a client service and collections call center where there is always a need for bright people with great communication skills.
Primarily, our work is representing our clients by reaching out to regular consumers and explaining how our clients service plans work or by guiding them through the process of bringing their payment obligations up-to-date.
We placed our main call center close to the heart of Baltimore because we know that the community can provide ALW Sourcing with talented workers with a desire to learn and build a career -– from call center operator to management.
The pace is fast, and there is plenty to learn. We pursue as diverse a group of client businesses as we do a diverse workforce. It is hard to be bored working with ALW Sourcing.
Our goals are aggressive, our standards are high, and compensation to those who are ambitious is exceptional.
ALW Sourcing is an equal opportunity, affirmative action employer and a drug-free workplace committed to a diverse workforce.
What to Expect
ALW Sourcing is a customer-driven company dedicated to meeting the client’s needs.
Hours
Most ALW Sourcing hourly operations employees are required to be flexible and work a day/evening schedule with some weekends and overtime requirements based on position.
Pay
Most of our open positions allow you to start in our call center and work toward management. Call center positions pay a highly competitive hourly rate AND offer BONUS INCENTIVES PAID MONTHLY for exceptional performance.
Our Drug-Free, Safe Work Environment
ALW Sourcing conducts pre-employment background investigations, and all successful candidates who are considered for employment will be required to successfully pass the background investigations.
Our Application Process – How You Might Get Started
In order to be prepared to complete our online pre-screen questionnaire and application, you will need:
Your address history for the past seven years.
Details about your education and employment history.
Complete addresses and telephone numbers for your previous four employers.
Three professional references, such as current or previous supervisors. You will need their names, addresses, telephone numbers, and length of time each reference has known you.
Personal information is handled with the highest degree of confidentiality and used for tracking purposes only. Social Security Numbers (SSN), and Date of Birth (DOB) are encrypted during transmission.
It is important that the online pre-screen questionnaire and application is completed in an accurate and honest manner, as this will help determine the best match to your skills and abilities to our open positions.
It is also important for you to know that you will not be considered an applicant for employment until you have successfully completed the pre-screen questionnaire and submitted an employment application.
ALW Sourcing will provide reasonable accommodation to complete the pre-screen questionnaire and application upon request consistent to applicable law.
Your profile will remain active for as long as you are registered on our Career Site.
While you only need to register once on our career site, you may apply to an unlimited number of open positions. Positions close automatically after 90 days.
ALW Sourcing – Committed to Our Community.
Building Careers, Building Business
ALW SOURCING LLC
Montgomery Park Business Center
1804 Washington Boulevard
Baltimore, MD 21230
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