Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.
Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.
Humana was founded in 1961 on the single premise of patient care. What started as a single nursing home grew to over 100 hospitals before evolving into the health benefits company that we are today. Over the years, our founding premise has given root to our company vision to become the most trusted name in health solutions.
Today, we have more than 12,000 associates committed to providing innovative health care solutions to consumers and customers in 15 states and Puerto Rico. In addition to our traditional and government products, we’re breaking new ground in the industry with our leading-edge consumer-choice products. Humana’s bold approach to consumerism is changing the face of health care as we know it.
Our MOCHA story
Our consumer-choice health benefits are changing our industry by putting the consumer in control of their own health care spending. When you work at Humana, you have direct input into the development and design of our innovative products, tools and services.
More Options and Choices for Humana Associates, or MOCHA, is one of the most significant ways our associates “put the ‘Guide’ in Guidance.” Humana associates are often offered our newer products before we offer them in the external marketplace. By engaging associates as consumers, we incorporate their real-life experiences into the design of our consumer-choice products, processes and technologies.
City of Milwaukee selects Humana HMO, joins BHCGSW
Move aimed at controlling health care costs
MILWAUKEE, WI - Jul 6, 2006 - The Business Health Care Group of Southeast Wisconsin (BHCGSW) and Humana (NYSE: HUM) announced today that the City of Milwaukee will join the BHCGSW and will transition HMO health benefits for its workforce to Humana beginning January 1, 2007.
During open enrollment, city employees and family members will be able to choose either a Humana HMO health plan with Humana's Premier HMO network or a Humana HMO health plan with Humana Preferred - a health insurance plan offering available only to companies belonging to the BHCGSW. More than 12,000 City of Milwaukee employees, retirees and family members are currently enrolled in HMO plans.
Humana Preferred includes access to Humana's narrower, high performance network of health care providers, comprised of approximately 4,000 of the area's most efficient physicians, as well as 26 hospitals. Humana Preferred is designed to control health care cost trend by including participating physicians who have demonstrated patient-centered care and have shown the ability to guide members through treatment using resources efficiently. Humana Preferred also promotes consumer engagement by giving consumers access to price and performance information about health care providers.
"The City is committed to working with its employees and retirees to control health care costs, which have risen more rapidly in southeastern Wisconsin than in many other, comparably-sized metropolitan areas," said Milwaukee Mayor Tom Barrett. "With its high performance network and consumer information, Humana brings a wealth of capabilities that can help slow the growth of health care costs and - in the case of our retirees - even reduce their cost in 2007."
Humana will also provide City employees with a variety of wellness, clinical and care management programs, including Humana's innovative Personal Nurse service, as well as online resources to help consumers make educated and confident health care buying decisions.
"Humana shares the City's belief in wellness as an essential component of any health benefits program," said Alderman Michael Murphy, chair of the city's Finance and Personnel Committee. "I am encouraged that the City will work with Humana to provide City employees with health risk assessments and important follow-up services like disease management programs."
As a member of the BHCGSW, the City of Milwaukee joins many of the largest and most prominent employers in southeastern Wisconsin which have agreed to collectively purchase health coverage as part of a long-term strategy to contain health care cost growth in the region. At present, more than 200 companies belong to the BHCGSW, with approximately 95 percent of those member companies currently offering health plans tied to Humana Preferred.
"No company by itself can move the market for health care in the Milwaukee area," said Dianne Kiehl, executive director of the Business Health Care Group of Southeast Wisconsin. "But walking in unison, the business community can make a significant impact by holding the health care system's many stakeholders accountable. The addition of the City of Milwaukee represents an important endorsement of the BHCGSW's strategy for improving the local health care landscape."
"We at Humana are pleased to have been selected to provide health benefits for one of the area's largest municipalities," said Larry Rambo, chief executive officer of Humana's Wisconsin and Michigan markets. "It's gratifying to know the City of Milwaukee recognizes the cost-saving potential of Humana's integrated consumer-centered approach, where provider networks, consumer information and clinical programs each complement one another to help our health plan members."
The decision marks the City of Milwaukee's return to Humana. The company provided HMO health benefits for the City of Milwaukee for seven years prior to 2002.
By phone:
Please refer to the appropriate telephone number below for customer service. You must be a member of a Humana plan to receive assistance.
Commercial Members 1-800-4-HUMANA
All Medicare Claims 1-800-457-4708
All Medicare Premium Billing and Enrollment 1-800-992-2551
By mail:
Corporate Office Address
Humana Inc.
500 West Main Street
Louisville, KY 40202
Humana is an Equal Opportunity Employer.
It is our policy to recruit, hire, train, and promote persons without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.
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