ChartOne is the premier provider of medical record workflow solutions. We help hospitals and health facilities overcome the inefficiencies of managing paper-based medical records to improve productivity, profitability and patient care. ChartOne is comprised of two divisions—ChartOne Release of Information Services and the eWebHealth technology solutions division.
ChartOne Release of Information Services
For decades, ChartOne has been providing hospitals and health facilities across the country with unparalleled release of information (ROI) services—supported by the industry’s most qualified, service-oriented professionals. We help our customers implement best practices, reduce turnaround times, improve regulatory compliance and requestor satisfaction, and minimize storage and labor costs. More than 1,000 healthcare organizations have discovered the ChartOne difference: a commitment to providing extraordinary customer service. Whether outsourcing all or part of the ROI function, ChartOne offers HIPAA-certified professionals and service-level guarantees. ChartOne Release of Information Services covers the full range of ROI activities. And we support these activities with innovative technology to track requests and provide electronic release options, making the process more efficient. Using our Release of Information Services, customers gain time for other vital HIM tasks, plus the confidence that internal and external ROI requests are being filled quickly, accurately and in compliance with all regulations. eWebHealth Technology Division
Our eWebHealth technology solutions direct the flow of health information to the point of impact and make health records accessible anytime, anywhere. What’s more, our software-as-a-service delivery model enables hospitals and health facilities to achieve results easily, affordably and with proven return on investment.
With eWebHealth solutions, hospitals and health facilities across the country have:
At ChartOne we are committed to a singular mission: to consistently provide the highest quality release of information services and web-based medical records workflow technology to our customers. What does “quality” mean for our customers? It means: | Release of Information (ROI) | eWebHealth Technology | | Security – knowing that our staff can be counted on to ensure ROI requests are made in adherence to state, federal, and HIPAA regulations. | Security – being assured that our web-based technology meets or exceeds government and industry standards for privacy, data security, and encryption | | Reliability – knowing that our ROI staff are fully trained and certified in their roles, that they are supported by competent area managers, and that a fully-staffed and competent customer support team is readily available to answer questions and help resolve ROI issues. | Reliability – knowing that our systems are up and there when you need them, and that a fully-staffed and competent customer support team is readily available to answer questions and help resolve issues. | | Functionality – being confident that the best practices we put in place make their ROI processes run more efficiently and smoothly. | Functionality – having confidence that our technology provides one of the best, most intuitive medical workflow designs available and is competitive with other technologies on the market | | Scalability – knowing that whether customers outsource a portion or all of their ROI function to us, we are there with a solution that fits their needs, and we can grow as they grow | Scalability – knowing that our technology integrates with other hospital IS systems like Meditech. | | Value – history shows that when hospitals and health facilities outsource their ROI services to ChartOne, they eliminate challenges associated with managing & maintaining ROI staff, experience fewer complaints, and rest assured that they are mitigating risk through proper compliance. | Value – 100% web-based technology means faster deployment; faster, easier learning curves for physicians and staff; space savings; and affordability, especially for community-based and rural hospitals. |
Our Values
At ChartOne, each of our 1,500 healthcare professionals works hard to fulfill our commitment to our customers every day. In doing so, we live by a set of values that guide us in our interactions with our customers and each other. - Fairness:
We will not minimize or ignore employee concerns and complaints - Integrity:
We follow through on all of our commitments, unafraid of the truth - Respect:
We are polite and cordial in our communication with others - Excellence:
We strive to provide the best and innovative products and most professional services to our customers - Empowerment:
We will empower our employees to think independently so they may be inspired with a sense of confidence to improve our customers’ experience
It is our hope that our customers will sense this underlying set of values as they interact with members of our team. We believe that without this foundation it would be impossible for ChartOne to attract the best and brightest in our industry and to sustain our reputation for putting the needs of our customers first. With the stakes this high, wouldn’t you want the most experienced ROI specialists on your team? The Release of Information (ROI) process is notoriously complex. Requests must be appropriately verified and authorized. Information released within a specified period of time. Sensitive patient data rigorously protected. And only the minimum amount of information needed can be released. Failure to follow regulations to the letter can expose your hospital or health facility to fines, lawsuits and even jail sentences. As the foremost provider of ROI services to hospitals and health facilities today, ChartOne has the largest, most qualified and service-oriented staff in the industry. As a result, we can help you ensure that both internal and external ROI requests are filled quickly, accurately and in compliance with all regulations. Our HIPAA-certified ROI professionals bring more than two decades of experience to help you manage the full range of ROI activities. What’s more, our service staff uses innovative technology from our eWebHealth division to automate time-consuming, error-prone processes so the focus remains on what’s most important: ensuring authorized requests and accurate releases. Click here to learn more about eWebRelease. For decades, ChartOne has been providing hospitals and health facilities with timely, accurate ROI services to reduce turnaround times, improve regulatory compliance and requestor satisfaction, and minimize storage and labor costs.
Through strategic partnerships with the industry’s most experienced and reliable vendors, we also enable hospitals and health facilities to outsource coding and paper chart storage needs. Whether you need to eliminate coding backlogs or require a few extra hands to help complete an unexpected HIM project, ChartOne’s highly trained and service-oriented staff can help. eWebHealth
A division of ChartOne, eWebHealth directs the flow of health information to the point of impact so that medical records are accessible anytime, anywhere. With eWebHealth technology, your organization can ensure that medical records are: - Accurate, timely and complete
- Available when they are needed
- In the hands of those who need it—from physicians to billing staff and authorized third parties
What’s more, our software-as-a-service delivery model enables hospitals and health facilities to achieve results easily, affordably and with proven return on investment. And because our eWebHealth solutions take just minutes to learn and require little training, your staff can begin realizing benefits immediately. See how eWebHealth can help you maintain a healthier organization: ChartOne and eWebHealth are ready and capable to help your hospital with its release of information and medical records workflow needs. We want to hear from you. Contact us today.
Phone:
| (800) 733-2679 | Email:
| info@chartone.com | Mail:
| 3 New England Executive Park
Burlington, MA 01803 |
To find a ChartOne location near you, click here. To find out about career opportunities at ChartOne, click here. |
