Extra Space Storage Inc. (NYSE: EXR) is a real estate investment trust based in Salt Lake City, Utah with regional offices in California, Connecticut, Florida, Maryland, Massachusetts, New Jersey, New York and Texas. Extra Space Storage is the second largest operator of self storage in the U.S., and is a national owner, developer, acquirer and operator of professionally managed self-storage properties.
Extra Space Storage is a 30 plus years old company that has been involved in the self-storage industry since its inception. Extra Space Storage's mission is sustainable growth, based around six basic company goals:
Maximize customer satisfaction
Provide an excellent product and service
Develop and maintain mutually beneficial business relationships
Increase shareholder value
Grow the business
Make Extra Space Storage a great place to work
Extra Space Storage is a growth-oriented company creating a new standard in the self-storage industry. Both customers and communities benefit from Extra Space Storage's professional approach to storage. Featuring attractive, convenient and secure facilities operated by professional managers, Extra Space Storage seeks to change the association of self storage as a temporary holding place for unwanted things to a desirable, safe, and customer-oriented facility perfectly suited for maintaining and accessing valued personal and business possessions.
As of August 15, 2005, Extra Space Storage owns and operates 632 properties in 34 states including the District of Columbia. 191 of the properties are wholly-owned, 331 are owned in joint-ventures, and 110 are managed for unaffiliated third parties. Extra Space Storage has been investing in self-storage facilities since 1977 and has developed or acquired over 700 facilities.
Extra Space Storage's company mission is to provide customers with a quality product coupled with excellent customer service at a competitive price.
We know that moving and storing can be frustrating. Our facilities are conveniently located with accessible units and feature state-of-the-art self-storage security including monitored surveillance and alarmed units.
Our professional Site Managers are a great resource and can assist you in making your storage experience as hassle-free as possible. And to make things even more convenient, all of our sites have a complete selection of moving and packing supplies—from boxes to locks—to help you through the process.
Convenience
When selecting a facility for your belongings we understand the importance of convenience. Extra Space Storage offers a convenient self-storage solution with locations close to major thoroughfares and easily accessible units that come in a variety of sizes.
- Extended access hours: You'll find that we offer extended gate hours and access to your unit seven days a week. If you need additional flexibility in your access hours contact your Site Manager directly.
- Moving & Packing supplies: Extra Space Storage goes the extra mile for you. Boxes, locks, bubble wrap and more are all conveniently available for purchase at our facilities. This makes moving, packing and storing your valued possessions as safe and convenient as possible.
- Climate controlled units: Extra Space Storage offers climate controlled units at several locations across the country. This provides a controlled environment for you to store belongings without worrying about humidity or the extreme heat affecting your valuables.
Security
At Extra Space Storage we make security a top priority. Our storage facilities provide a high level of security with such features as monitored video surveillance, individually alarmed units, electronic gates and coded entry (note, features vary from facility to facility, ask site manager for details). In addition, at most of our facilities, our Managers are on-site and perform routine lock checks and consistently monitor the facility. Your belongings are protected around the clock.
Professionalism
Extra Space Storage takes a uniquely professional approach to self-storage that benefits both the customer and the communities we serve. Our Site Managers go through an intensive training program to ensure the utmost in professionalism and customer service.
Extra Space Storage facilities are well constructed, well lit and are designed to complement the look and feel of the community. In addition to featuring the latest in security systems, the majority of our managers live on-site, further increasing the security of our facilities.
- Clean and green: Every Extra Space Storage employee pledges to live up to our "Clean and Green" standard. To achieve this standard, Extra Space Storage implements a comprehensive maintenance program to keep our customers happy by keeping our storage facilities and grounds well-kept.
Customer Care Commitment
Extra Space Storage cares about every one of our customers, and we are committed to ensuring your satisfaction.
- We promise to provide you with a clean, ready-to-rent unit.
- We will advise you on the right unit size, as well as moving and packing supplies.
- We will do everything reasonably possible to keep your stored personal belongings safe and secure.
We want you to be happy as our customer. If you are not, please give us the opportunity to take whatever steps are necessary to resolve any problems. If our efforts fail to satisfy you, we will refund up to one month’s rent.
Extra Space Storage Inc. to Present at the 2006 NAREIT Investor Forum
SALT LAKE CITY, May 31 /PRNewswire-FirstCall/ -- Extra Space Storage Inc. (NYSE: EXR) announced today that Kenneth M. Woolley, Chairman and CEO of Extra Space Storage, will present an overview of the Company at the 2006 NAREIT Investor Forum followed by a question and answer period. The presentation is scheduled to begin on Wednesday, June 7, 2006 at 5:25 p.m. Eastern Time. A live webcast will be available on Extra Space Storage's investor page at www.extraspace.com to enable all interested parties access to the presentation.
Extra Space Storage Corporate Office
2795 East Cottonwood Parkway,
Suite 400
Salt Lake City, UT 84121
Tel: (801) 562-5556
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