Guckenheimer is private— owned 93% by its employees. There is proprietary “ownership” in the quality of our food and service. We are a “family”— and we include our clients in our family. We feel compelled to respond to our clients’ needs in the most expedient and favorable manner. Time is always of the essence and “yes” is the answer. Our founder, Dr. Stewart Ritchie, started selling extraordinary sandwiches in the Stanford Medical School courtyard. That was 1963!
He and his wife, Jeanie Ritchie, were immediately rewarded by enthusiastic customers, preferring great taste and personalized service to the institutionalized fare in the hospital cafeteria. The early support of their clients, coupled with high expectations, created the commitment to exceptional quality that continues in Guckenheimer of the twenty-first century!
THE VISION
Doing a common thing… work place dining… so uncommonly well that clients are in lasting awe of our food skills and service ethic. Our retention of the best employees and the best clients for years and years in a triumph of creativity, worker capitalism and pride of accomplishment, has earned Guckenheimer’s reputation as the “best company in our industry”.
C. STEWART RITCHIE III, M.D.
Founder,
Chief Executive Officer
Our culture is rooted in our people ... our ‘family’ and customers, whom we cherish, appreciate, and are proud to serve. We have continually, over 33 plus years, celebrated and recognized our employee’s success through awards and skills-training for advancement. We are a “people company”, which just happens to be in the business of excellent food service. Heartpower and extra effort define our culture; customer-friendly service, safety, sanitation and creativity are our hallmarks.
JEANIE RITCHIE,
Co-Founder, Chairman,
Chief Administrative Officer
MISSION STATEMENT
FOOD WITH INSPIRATION
SERVICE WITH HEARTPOWER
FOR BUSINESSES EVERYWHERE.
About “The Mission Statement”…
All organizations, particularly those which choose to be high-performance (like Guckenheimer)… do their best, over a sustained period of time, when everyone on the team has a clear understanding of the purpose of the enterprise. But such statements need to be true to the shared values… and to the
actual abilities (competencies) of the organization.
We are proud to share with you the Guckenheimer Mission Statement…
It signifies yet another step forward in our development and our continuing commitment to the principles of Guckenheimer: the highest quality food and service possible.
Our team at Guckenheimer runs on heartpower. Guckenheimer’s soul is our people and our shared values: Family Values, Core Values, and Customer Bill of Rights.
Core Values
Identify clear and demanding expectations for all our corporate members, and execute these expectations with fairness throughout the system, retaining only those who can meet our expectations.
Practice the highest ethical standards with our clients and among ourselves.
Maintain a reputation for the fastest reaction and solution time for our client needs, no matter how complex the issue.
Our businesses operate with state-of-the-art food and service standards.
Seek only the high niche of our business.
Enjoy a fair profit and use that profit for continued corporate growth and employee and stockholder rewards.
Our team at Guckenheimer runs on heartpower. The attracting of clients and America’s best-managed companies rests on our strong employee retention and sense of ownership and belonging. Success comes, with the heart power that fuels our high-performance culture.
More time with customers, less time with bureaucracy… Guckenheimer invests in our team, providing the proper tools and training necessary to bring you the best possible service.
The proper tools include effective technology that simplifies accounting, billing and catering management, while providing strong financial controls and extensive “on-the-spot” management reporting. This allows our team more time for customer contact, employee training, and creative time for developing exciting menus and food solutions for each specific site population.
The proper training for our managers includes four weeks at W.I.T. University (Whatever It Takes University), where the brightest and best recruits are equipped with the ingredients for success with Guckenheimer.
jobs@guckenheimer.com
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