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Follett Higher Education Group

 
HQ: Waco, TX   |  
Overview
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Charles Follett had a mission to change academia. Starting in 1873 as a small bookstore in Wheaton, Illinois, Follett has grown into the largest educational bookseller in America. In April of 1999, Follett Higher Education Group was formed by integrating Follett Campus Resources, Follett College Stores and Follett Express Sales. Follett continues to expand with sales approaching $1.5 billion. One aspect of our business remains the same: Follett Corporation is a family-owned operation. That’s why we stress the family values of education, hard work and achievement.
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Benefits
Follett provides a competitive, comprehensive and cost-effective benefits program that includes:
  • 3 Medical Options (PPO, EPP, HMO)
  • 2 Dental Options (PPO, DMO)
  • Vision Discount Program
  • Flexible Spending Accounts for Medical and Dependant Care
  • Life, Accident, Disability, and Long-Term Care Insurance Packages
  • Profit Sharing and 401(k) Plan (Dollar for dollar match up to 4%)
  • Follett Worklife Solutions - Offers free and confidential access to a wide array of guidance resources for you and your family.
  • 2 Weeks Paid Vacation After One Year (One week in the 1st year after 6 months)
  • 100% Tuition Reimbursement for Manager Approved Career-Enhancing Courses
  • 100% Matching of Qualified Charitable Donations
  • Store Discounts on Books and Merchandise
  • 11 Paid Holidays (8 Observed Holidays, 3 Personal Days)
  • 10 Sick Days
  • Flexible Work Scheduling
  • Scholarship Program for Dependants
  • Pet Insurance
  • Credit Union
Full-time associates regularly scheduled to work 30 hours or more per week become eligible on the first of the month following 30 days of continuous full-time service for most benefits. Please note that you must still meet specific eligibility requirements for each individual benefit included in the Follett Benefit Program. [$bbimage$]
News
Case Study: Reducing the Cost of Textbooks

Feb 27, 2006

The collaborative efforts of the Follett Higher Education Group and St. John?s University to save students money resulted in a 162% increase in used book sales, much to the delight of the 20,000 undergraduate and graduate students on the four New York campuses. Students saved more than $145,000 on their used book purchases.

Follett has a strong history of listening to students and their concerns to lower college textbook prices. Used textbooks are the core of every college and university bookstore operation and the desire of every student who wants to save money. Sounds simple, but it takes collaborative efforts between the institution, the faculty and the campus bookstore.

In May of 2004, Follett was selected to manage the bookstores for St. John?s University in Queens and Staten, New York. One of the partnership goals between the University and Follett was to dramatically increase the availability of used textbooks for the students.

Within the first few weeks of being on campus, the Follett bookstore management team engaged the faculty with a new and easy program to help them submit adoption information online, which made communicating course material needs more efficient. The ability to secure more used books was based on this full and open communication with the faculty, who fully responded by submitting their textbook adoptions on a timely basis. In turn, this allowed the bookstore to search more wholesalers for used books and to buy back more copies from students. A textbook buy back campaign was then launched and students responded by selling more books back to the bookstore and at remote locations on campus, which resulted in an inventory of used textbooks never before experienced by the University. Direct feedback from students showed they appreciated the increase in the availability of used books and the 25% savings they received when purchasing a used book.
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Vision, Values and Mission
Our Vision:
To help all stores become world class, academic retailers

Our Mission:
To support higher education by being the preeminent provider of academic and collegiate products and services

Follett Values

CUSTOMERS
We recognize associates who demonstrate a passion for exceeding customer expectations and are proactive, approachable and responsive in their relationships with both external and internal customers.

INNOVATION
We encourage associates to be open-minded, creative, solution-oriented and prudent risk takers.

INTEGRITY
We require that all associates be honest, ethical and trustworthy.

TEAMWORK
We reward associates who are cooperative, committed to common goals and respectful of their colleagues.

ACCOUNTABILITY
We expect associates to be responsible for their actions and to follow through on commitments.

EACH AND EVERY ASSOCIATE
We demonstrate this by communicating openly and honestly, respecting the ideas and opinions of others, supporting learning and growth and recognizing achievements.
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Services
The Follett Higher Education Group offers an unmatched inventory of used textbooks and a comprehensive range of customer services. As the most experienced wholesale distributor in the industry, we’re more prepared than anyone to face the future. You can always look to us to help you meet the challenges of a changing retail environment.

  • Used Book Services
  • Buyback Services
  • Point of Sale/Inventory Management Services
  • Professional Services
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  • Contact
    Oak Brook Campus
    1818 Swift Rd.
    Oak Brook, IL 60523
    Phone: (800) 323-4506

    River Grove Campus
    2211 West Street
    River Grove, IL 60171
    Phone: (800) 322-6223

    E-mail:hrrecruit@fheg.follett.com

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