SALES AGENT

USAgencies, a subsidiary of Affirmative Insurance, is an innovative insurance company seeking to become the leading independent non-standard auto insurance agency in the country.  Our goal is to give customers what they deserve: prompt, fair and accurate sales and customer service.  As we continue to grow and expand, we are seeking open-minded and excited candidates to be considered as a SALES AGENT to join our USAgencies team.  We offer an attractive compensation package including competitive salaries, paid time off, matching 401(k), medical and dental benefits, and more!

Description:

The position of Sales Agent will be responsible for assisting USAgencies’ current and potential customers in the administration of their insurance policies through a variety of media including but not limited to: telephone, e-mail, fax, etc. The candidate must have excellent sales and customer service skills, a clear speaking voice, and the ability to work any schedule within the time frame designated by USAgencies Management. 

Job Responsibilities:

• Quote/prospect insurance applications for clients
• Sell policies to exceed production goals
• Attempt to cross-sell EVERY prospect that comes into contact
• Resolving all customer requests competently including quotes, endorsements, renewals, new policies, payments, claims intake, and general insurance questions
• Correctly and thoroughly updating the customer’s account and all relevant information in USAgencies call tracking system
• Complete a detail fact finder form for EACH new customer and ask for referrals
• Use Quote Script as developed by the company
• Provide exceptional Customer Service to USAgencies customers through all relevant avenues of contact
• Attend monthly & quarterly sales meetings, sales and product seminars or classes

• Ability to handle large amounts of cash, checks, etc
• Service walk-in customers
• Receive & service customer phone calls
• Handling customer service inquiries by phone & in Person
• Continue to learn product & underwriting detail of various sales products for additional sales opportunities and for professional development
• Provide office coverage at locations throughout the district.
• Other duties as assigned (including providing tax services during tax season)
• Office up-keep
• Opening & Closing sales office
• Heavy data entry and Scanning/faxing/printing

• Excellent communication and sales and customer service skills
• Bilingual (English & Spanish) applicants strongly encouraged to apply
• For applicants who do not currently have a Property and Casualty or Personal Lines license, the license must be obtained in the first 90 days with company assistance.  Ask for details.
• Ability to work efficiently and complete multiple tasks in a high-pace environment
• Ability to work a flexible schedule that will include some nights and weekends
• Maintain a professional demeanor throughout the day both on the phone and in person
• Maintain a professional office appearance and work environment at all times
• Be able to work as part of a team as well as independently as required
• Excellent work ethic

• Prior insurance and/or call center experience preferred
• Ability to travel to other locations within the district

EEO/MF/V