Customer Service Representative - Sales and Service

Our Sales and Service Representatives are energetic, reliable, and professional self starters who care for our diverse group of customers by taking a wide range of inbound calls to resolve inquiries and educate the customer regarding their credit accounts. As a Sales and Service Representative a critical and essential part of their jobs is to create sales opportunities. Representatives must up sell to our eligible customer’s different product offerings all within a call center environment. They are required to meet an established monthly goal based on percentage of sales, productivity and call quality. 

In addition, our representatives: 

• Update and document account information and records
• Follow established guidelines for quality and productivity
• Authorize/decline purchases based on the customer’s financial profile
• Open new credit card accounts for eligible customers

In effort to create loyal customer relationships, our representatives must display enthusiasm and dedication to each call while meeting customers’ needs in an appropriate manner of time. If you have great customer service ability then this is the role for you!

Minimum Qualifications:

• Ability to work in a fast paced environment where changes to procedures are common
• Proficient in MS Windows/Outlook
• Good verbal communications skills
• Ability to multi-task and prioritize while speaking with customers
• Basic reading and math skills
• Good organizational skills
• Proven decision making ability
• Ability to input and interpret data

This is a call center position. It is imperative that you be comfortable sitting for most of an 8 hour shift.