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Company Overview

Treating customer’s right goes a long way, and nothing illustrates that fact more than the power of the satisfied customer. Woodforest National Bank has ranked highest in customer satisfaction in the Southwest Region according to the recent results of the J.D. Power and Associates 2007 Retail Banking Satisfaction StudySM.



Ranked among the top earning banks in the United States, Woodforest National Bank is one of the largest employee-owned community banks in the Houston, Texas area. Woodforest National Bank has ranked #1 in market share among all other insured banking institutions in Montgomery County for the last 9 years, according to the FDIC Annual Market Share Report and is a preferred lender with the Small Business Administration (SBA).

Woodforest offers a unique and diverse experience in the banking world, staffed by people who truly care about customers! We have full-service banks located in some of the most popular retail stores, ensuring convenience and service is available around the clock. Our secret to success? Simple, it's our employees. Woodforest is dedicated to creating the best banking experience possible for our customers. Combined with the very best in customer service, we care about the communities we serve, whether in the midst of the big city, or servicing the suburbs across the nation. Join our team of talented, dedicated employees who offer truly unsurpassed quality customer service, supported by the very best technology.

Recent Rankings Illustrates Woodforest’s Financial Strength

  • #2 in the U.S. for Return on Equity (American Banker, July, 2008)
  • #15 in the U.S. for Return on Assets (American Banker, July, 2008)
  • #1 Most Powerful Brand in the U.S. Among Banks less than $30 Billion (Bankography, July, 2008)

Learn More about Woodforest National Bank



Retail Banker - Fredericksburg (Stafford), VA    Apply for this job now!

Job Description

 
Woodforest National Bank
is looking for enthusiastic individuals to fill the following positions:

Retail Bankers

Woodforest offers competitive wages, great benefits and room for advancement


Job Requirements

Retail Banker Requirements:
Demonstrate outstanding customer service
Understand and practice dual control
Maintain appropriate cash drawer levels
Balance a cash drawer daily while staying within set policy guidelines regarding overages and shortages
Process customer transactions courteously, timely and accurately
Issue and redeem travelers checks, savings bonds, money orders, and cashiers checks
Determine the necessity of placing a hold on items being presented for deposit
Remove deposits from the night depository and assist in the balancing of the ATM and vault
Resolve customer service issues to assure customer satisfaction and retention
Possess thorough knowledge of Woodforest bank products and services
Familiarity with bank products and services
Recognize selling opportunities and effectively cross-sell bank products and services
Analyze customer’s needs and assist in the selection and opening of new accounts, IRA’s, certificates of deposit, debit cards and other bank products
Refer potential customers to Woodforest Financial Services when appropriate
Be proficient in policies, procedures and bank regulations pertaining to teller and new account transactions
Participate in community activities to foster and develop customer relations
All other duties as assigned

Education:
High school diploma or equivalent

Experience:
Minimum 1 year customer service experience
Retail Sales experience preferred

We are proud to be an EEO/AA employer M/F/D/V.

 

     Apply for this job now!


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