The Customer Launch Specialist will act as the primary client liaison and be responsible for new ChannelAdvisor software launches while also supporting the Full Service Marketplaces team in the ongoing management of our client’s ecommerce campaigns. During the new client launch phase you will provide the necessary software application training, coordination, and support to clients. Additionally, you will assist in the development of launch processes and procedures.
Essential Job Functions:
- Act as the primary client point of contact during the launch phase;
- Deliver predefined training sessions to client user group(s) using established training methodology customized to meet specific customer needs;
- Assist customers with configuration and troubleshooting during their implementation.
- Develop, refine, and maintain training processes and procedures for supported applications;
- Provide accurate and timely status reporting for all engagements;
- As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology in pre-sales activities;
- Provide feedback to Product Management for product features and enhancements;
- Transition clients to the ChannelAdvisor Support team following the implementation phase;
- Ensure all implementations are complete, on time, and within budget; and
- Escalate client launch issues as appropriate.