Position Overview
The Special Commercial Workout Associate/Officer is responsible for negotiating straight-forward workout agreements, settlements and commercial loan restructures with customers and/or their attorneys. Supports the bank-wide loss mitigation strategy based on assessment of the obligors business and personal financial statements, and complexity and dominance of the outstanding credit exposures. Partners with internal Bank business units, external vendors (legal counsel; other professional resources) and the U.S. Small Business Administration to achieve department goals. This position assists to minimizes charge-offs, delinquency, risk, counterclaims and costs.
Position Responsibilities
Negotiation and Customer Engagement
Reviews and implements file level workout strategy on a bank-wide basis for identified stressed credit exposures. Business units served are: Business Banking (State of Hawaii and Pacific Islands Division); 900 Bucket Groups (Hawaii Commercial Banking; Private Client Services; Commercial Real Estate Loan Division; Pacific Islands Division); and other applicable credit portfolios. For straight-forward, non-complex customers:
- Negotiates bank-wide workout and/or commercial loan restructure agreements directly or in a guidance capacity to the Primary Relationship Officer/Business Banking Officer with obligors in person or by telephone to achieve the identified file strategy.
- Assists in the intervention on stressed commercial credits by collateralizing unsecured exposures, obtaining principal reductions, mitigating documentation deficiencies, minimizing risk of counterclaim, identifying/assessing risk potential for lender liability exposure, and utilizing government guaranteed assistance programs where feasible.
- Prepares and obtains approval on Credit Approval Memorandum (CAM) form in clearly written, well articulated, logical and summary fashion.
- Disposes collateral security in a commercially reasonable fashion.
- Exercises individual lending authority and refers exceptions to policy to appropriate levels of authority for decisioning.
- Escalates high risk issues and recommended resolutions for discussion and mitigation with Department Manager.
Reporting
Designs, generates, performs analysis on and distributes regular and ad hoc reports for all portfolio management responsibilities and Departmental reporting requirements including charge-off budgeting and forecasting, Standard Account Review processing, preparation and dispatch of customer correspondence.
Business Development
Acts as a Bank subject matter expert for specialized lending programs processed in the department, including but not limited to U.S. Small Business Administration (SBA) guaranteed lending. Coordinates primarily with the Primary Relationship Officer/Business Banking Officer and at times directly with clients in the packaging, underwriting and negotiation of applicable SBA requests. Interacts with SBA office to clarify eligibility and/or loan program issues.
Loss Mitigation
Reviews and develops bank-wide loss mitigation initiatives for obligors subject to tax levies and garnishments. Minimizes escalated client complaints. Recommends process and procedural changes to improve Department efficiencies and collections and workout performance.
Operations & Compliance
Works professionally with internal bank-wide strategic business unit partners to achieve department goals. Provides training and makes presentations to all level audiences when appropriate as requested by Department Manager. Key internal partners are Legal and Compliance to coordinate with to minimize compliance and legal exposures when implementing new processes, creating or editing standard client correspondence or in any customized workout actions.