Description:
Using a computerized system, responds to customer inquiries in a call center environment.

Responsibilities:
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
• All other duties as assigned.

Requirements:
• Good verbal & written communication skills
• Candidates must have a high school diploma or GED.
• Must be able to pass a drug screen and background check.
• Should be able to type at least 25 wpm
• Must have 6 months of customer service experience.

Additional Details:
• Full time hours working into the call center schedule which is open from 7:00am -1:00 am seven days a week.
• Candidates must have availability to work a full time shift between these times.
• Applicants should expect some weekend hours/days.
• Paid training will be provided/required full time for the first 7 weeks.


Interested?
Please submit your resume through Careerbuilder and/or call us at 606-218-2500 to schedule and appointment. You may also walk in Monday-Friday from 8:00 am to 4:00 pm.


ACS
55 ACS Drive (Mossy Bottom Business Park off of US-23)

Pikeville, KY 41501
go to http://www.mapquest.com/ for good directions