Customer Service - Sales - Customer Service Representative

Broadstripe is dedicated to providing our residential and business customers superior entertainment, communication products and outstanding customer service in all the markets we serve. We provide a wide range of state-of-the-art digital cable and broadband internet services.

In 2007, Broadstripe was created by a group of cable and telecommunications veterans. The company is among one of the 25 largest cable operators in the United States. Broadstripe is growing and will continue to grow and meet the needs and the demands of our customers.

As a technology leader, in the rapidly evolving broadband telecommunications business, we are committed to upgrading our systems. To deliver new and improved services, we have installed hundreds of miles of fiber optic lines and we will continue to invest in the markets we proudly serve.

Broadstripe is dedicated to treating its employees with dignity and respect. We believe the diverse skills, backgrounds, viewpoints, and experiences our employees bring to their work are critical factors in our success. We strive to create an environment that is very friendly, professional, fast-paced and motivating so that our employees may continue to grow and develop.

Showcase Your Customer Service Skills!

We are currently seeking a Customer Service Representative who will be responsible for
communicating with customers via telephone and internet regarding inquiries, sales orders and change of service requests, billing concerns, and service issues. He/she will ensure customer satisfaction and loyalty by consulting with customers and resolving a wide variety of customer requests, inquiries, and issues. The successful candidate identifies customer needs and sales opportunities, and provides information about video, high-speed data, telephone and digital services to proactively sell and retain services and products tailored to customer’s needs.

Essential Duties and Responsibilities:  

• Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.

• Processes installation, service change, disconnect and trouble call work orders according to departmental policies and procedures.

• Effectively troubleshoots video, data services & telephone over the phone, thereby minimizing truck rolls through the use of active listening, questioning and probing.

• Resolves problems on the first call by consistently improving personal technical knowledge and understanding.

• Resolves billing and payment issues by building a rapport with the customer, and by consistently improving CSG (billing system) knowledge and understanding.

• Increases collection efficiency by ensuring customer understanding of billing and collection processes.

• Identifies customers’ needs and interests and offers additional products and services that benefit the customer and increase customer value.

• Effectively suggests and sells new video, data services and telephone to existing and potential customers.

• High School diploma or equivalent education
• 6 + months of recent customer service experience, preferably in a call center setting
• Self-starter, upbeat and motivated with strong work ethic
• Excellent communication skills with superb phone presence
• Ability to learn quickly and effectively in our highly technical, ever-changing, competitive business
• Basic computer skills
• Flexible to work the following hours: Monday -Friday from 8:30am-10:00pm.  Saturday 9:00am-8:00pm.   This position will most likely work the late shift: 1pm -10pm Weekdays and may include Saturdays.  

We offer a comprehensive benefits package designed with the well-being of our employees in mind!

• Medical/Vision/Dental
• Short and Long Term Disability
• Flexible Spending
• 401K is available with an excellent employer match
• Attendance bonus
• When Applicable, free cable and internet service
• Employee Assistance Program
• A generous Paid Time Off package which includes:
  • Vacation
  • Sick
  • Personal Holiday
  • Major Holidays
• Performance Based Compensation Incentive is available

 Apply today and join our dynamic organization!