Advisor II

Texas Works Advisor II (CT)

Company Overview:

The Health and Human Services Commission (HHSC) provides leadership and direction, and fosters the spirit of innovation needed to achieve an efficient and effective health and human services system for Texans.

Job Description:

Essential Job Functions:

• Maintains a regular and predictable work schedule.
• Obtains, verifies, and calculates income and resources to determine client financial eligibility (10%).
• Interviews clients or authorized representative to gather information to determine eligibility for benefits (30%).
• Conducts reviews to determine or verify eligibility or continued eligibility and benefit level (30%).
• Processes changes to client status, overpayments, and adjusts or restores benefits (15%).
• Documents case records using automated equipment to form a record for each client (10%).
• Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints (5%).

Texas Works Advisor II (CT)

 Knowledge Skills Abilities:

• Ability to communicate orally and in writing.
• Ability to perform basic arithmetic functions, including using decimals and computing percentages.
• Ability to maintain effective working relationships with others. Knowledge of interviewing techniques to obtain highly personal information makes inquiries, and resolve conflicting statements.
• Ability to listen to clients, elicit, relate and evaluate information; and interpret terms.
• Ability to complete work within specified deadlines.
• Ability to read, understands, and applies a variety of interrelated instructions, such as those found in guidelines, regulations and policies.
• Ability to establish priorities according to relative importance and deadlines; set goals; and manage time efficiently.
• Ability to identify conflicting information provided by the clients or their authorized representatives.
•  Ability to operate computer equipment.

Initial Selection Criteria:

• High School diploma or GED equivalent is required. Sixty (60) hours credit from an accredited college or university is required, OR two (2) years relevant work experience may be substituted for the sixty (60) hours college credit.
• Bilingual (English/Spanish) skills preferred, not required.
• Preferred work experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform job duties.
• Ability to work in a professional customer service environment required.
• Preferred work experience in an environment that includes: interviewing, counseling, social service, public relations, loan processing, investigations; in the gathering of information for programs which require applying complex policies to determine entitlements based on income; or in instructing, demonstrating, and interpreting policies to the public, clients, or others, OR relevant work experience working as a clerk in eligibility programs (for example Food Stamps or cash assistance), medical eligibility, or similar entitlement programs; and education which demonstrates possession of the knowledge, skills, and abilities necessary for job performance.

Additional Information:

• This position is included in a career track series.
• This position will be filled at the entry level Texas Works Advisor II / Salary Group B04.
• This position career tracks to the Texas Works Advisor / Salary Group B05 when tenure (One year from Hire Date) and performance requirements are met.
• Based on training requirements and previous program eligibility experience, former Office of Eligibility Services (OES) employees may be considered for rehire at the Texas Works Advisor III / Salary Group B05.
• Incumbents are automatically upgraded when tenure and performance requirements are met. Current Texas Works Advisor III / B05 applicants, if selected, will maintain current job classification and salary group.