Job Snapshot
Location:
West Denver, CO 80033
Base Pay:
$35.00 - $55.00 /Hour
Employee Type:
Full-Time/Part-Time
Industry:
Healthcare - Health Services
Job Type:
Nurse
Health Care
Management
Experience:
At least 3 year(s)
Contact Information
Ref ID:
DON - West Denver
Description
BrightStar is opening a new office in West Denver, continuing to build a patient focused, private duty agency centered on clinical quality. This position is central to ensuring we hire the best caregivers, while providing our patients with the highest level of care through constant and consistent clinical oversight. The Director of Nursing will be a key part of the team that runs the West Denver BrightStar office. Our goal is to build a great place to work while making a difference in the lives of our patients.
If you an energetic and compassionate Director of Nursing with leadership skills, a passion for quality patient care and the drive and spirit to help open our new office and build our brand and a positive service- oriented company culture, then apply to be a part of our leadership team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Key responsibility: initial patient assessment and plan of care, and supervising delivery of care.
- Works with Branch Manager to management of caregiver hiring process, including:
- Maintaining resume binder for all position types (i.e. nurses, Pharmacy technicians, medical billers, etc.) in order to ensure continuous source of contacts as new clients are added (will eventually include scanning into an on-line database)
- Gathering required background information and paperwork (i.e. I-9's, tax documents, references, background checks, etc) and scanning of documents into employee records
- Scheduling initial interviews and completing related paperwork (i.e. interview summary)
- Monitoring customer compliance process to ensure any new caregivers placed at a customer are 100% compliant within 2 days of placement (especially background checks)
- Continual monitoring of applicant status (i.e. active, pending, inactive, etc.)
- Managing ongoing client staffing process, including:
- Scheduling staff for both new and existing client engagements
- Managing staff absences to ensure that all engagements are staffed as required
- Weekly timesheet review and billing
- Maintenance of existing employee database, including:
- Maintaining licensing database to ensure that all active employee certifications are in compliance with state and federal requirements
- Gathering feedback on employee performance and customer satisfaction
- Completing employee performance reviews at regular intervals
- Answering office phones, including "on-call" phone after normal business hours
SUPERVISORY RESPONSIBILITIES
- Supervision of field staff performance of medical-related skills.
Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Current licensure in the state
- Significant (2+years) experience in home healthcare or an acceptable alternative
- Superior customer service orientation
- Must be comfortable handling complex scheduling demands and managing multiple caregivers
COMMUNICATION SKILLS
Ability to write routine reports and required correspondence as required by BrightStar, in order to provide patient and caregiver oversight. Must be able to communicate with empathy and concern while working with patients and caregivers . Working with confidential information, an individual must be able to protect that information appropriately, while responding as needed to clinical concerns and requirements
BEHAVIORS
Requires the ability to prioritize and complete work on time, be detail-oriented, exhibit a service orientation to both staff and clients and be a professional team player with a positive attitude. Relies on experience and judgment to plan and accomplish goals, but uses creativity and latitude as required to keep patient care paramount. Must possess the ability to act as the BrightStar spokesperson, responding appropriately in an objective manner in all situations. Excellent listening skills are essential. Requires outstanding organizational skills, problem solving skills, thoroughness, adaptability to shifting priorities and multi-tasking. Requires exceptional interpersonal skills and exhibit a service orientation towards others. Must have the ability to demonstrate solid judgment and discretion. Must also demonstrate a sense of understanding and urgency for priorities. Will require the ability to appropriately troubleshoot and escalate where necessary, problems/issues to the appropriate individual.
TECHNICAL SKILLS
Requires familiarity with standard concepts, practices, and procedures within the home care market place, including state licensure and adherence to state and BrightStar standards of care.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to travel on a daily basis through the entire service area if needed, to set-up new private duty cases, review performance of medical personnel in a private home setting and meet with corporate clients as necessary. Keep in touch with referral sources and new clients
- Work is normally performed in a typical interior/office/home environment
- Moderate physical activity, occasional lifting up to 25lbs, standing or walking for more than 4 hours per day
- Home environment involves possible exposure to potentially dangerous materials and situations that require following safety precautions and may include use of protective equipment.
Disclaimer: This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned.
