The role of the Customer Support Specialist is to serve as a provider of Best-In-Class customer service through frist level support for First American Default Technologies software product suite. As an industry leading provider of software products, this position is instrumental in providing customer centric support to our clients.
Responsibilites include customer and product support; client implementation support; new sales support; and client account administration.
Essential Functions
This team provides first level nationwide (8am-8pm EST) support using automated CRM system to end users via telephone calls and email for technical support
Identifies, researchers and resolves technical problems
Documents, tracks and monitors issues to ensure a timely resolution
Familiar with standard concepts, practices and procedures within the mortgage servicing industry
Must maintain a customer service and quality focus at all times
Excellent communication (written and oral) and interpersonal skills
Strong organizational, multi-tasking and time-management skills
Proven ability to work well in a team environment
Ability to work analytically in a problem-solving environment
Flexible self starter
Proactive approach in learning and adapting to product and client updates
Must have Associates Degree in Business, Marketing, Customer Service or related discipline or equivalent
Previous experience in Mortgage Servicing or Financial Services a must
Minimum of 2 yrs. successful Customer Service experience
Previous call center experience using CRM tracking software/system REQUIRED
Previous PC and/or system support experience
Staffmark has a long and successful history in the staffing industry. Founded in 1970, we have now grown to be one of the top ten commercial staffing companies in the United States.
Staffmark has a reputation for outstanding customer service, and we are committed to matching quality companies with only the most skilled and talented candidates, the first time, and every time!
We have been in business for over 38 years and have more than 300 locations in 30 states. We are a multi-regional provider with an excellent reputation for superior coverage and service in the markets where we are located. Our service is designed to provide exceptional business solutions tailored to individual customers.
We consistently outperform our local and national competitors due to our in-depth knowledge of the markets we serve. Our longevity in the market, strategically placed branch offices, extensive candidate and customer base, and focus on superior customer support allow us to deliver world-class service on a targeted, personal level.
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