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Sales Support Specialist

D&K Group, Inc

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Job Snapshot
Location:
1795 Commerce
Elk Grove Village, IL 60007 (map it!Map it! )
Base Pay:
$13.00 - $15.00 /Hour
Employee Type:
Full-Time
Industry:
Manufacturing
Manages Others:
No
Job Type:
Admin - Clerical
Customer Service
Sales
Education:
High School
Experience:
At least 1 year(s)
Post Date:
11/3/2009
Contact Information
Contact:
Yajaira Sanchez
Fax:
847-593-5774     instantly fax your resume >>
Description
We have an excellent career opportunity for a Sales Support Specialist. As a Sales Support Specialist, you will be answering phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction
Requirements


 

Job Responsibilities


 

  1. Answer phones and respond to customer requests.
  2. Sell product and place customer orders in computer system.
  3. Provide customers with product and service information.
  4. Upsell products and services.
  5. Transfer customer calls to appropriate staff.
  6. Identify, research, and resolve customer issues using the computer system.
  7. Follow-up on customer inquires not immediately resolved.
  8. Complete call logs and reports.
  9. Research billing issues.
  10. Research misapplied payments.
  11. Recognize, document and alert the supervisor of trends in customer calls.
  12. Recommend process improvements.

 

Knowledge and Skills Requirements


 

  1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
  2. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.

 
We offer excellent compensation package, including health benefits, vacation and a  401k plan. Qualified candidates should submit their resume with salary requirements by fax 847.593.5774 or email [Click Here to Email Your Resumé]. NO Phone Calls Please. 

 

 

 

 

 

 

 

 

 

 

 
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