Shuttle Driver - part time

Job Description

SUMMARY OF POSITION:         To drive an MCC vehicle throughout the Campus parking facility and actively pursue patients and guest who need a ride to a designated location.  Greet and acknowledge all guests.

DEPARTMENT:                         Guest Services

REPORTING RELATIONSHIP:  Guest Services Supervisor

DRESS CODE:                          Customer Service

MAJOR DEPARTMENT RESPONSIBILITIES:

1.         Acknowledge and greet all guests and patients on the campus parking lots.

2.         Inquire if the guests need a ride to a location.

3.         Offer assistance to anyone who may need help.

4.         Be proactive with answering questions and providing directions.

5.         Continuously monitor surroundings in order to respond to work load changes.

6.         Assertively responds to guests or employees in order to get to destinations quickly.

7.         Respond to emergency codes, trauma, or disaster situations according to established policies and procedures.

8.         Perform daily vehicle maintenance logs and safety checks.

9.         Complete all paperwork and logs in an organized and thorough fashion.

10.      Perform Transporter duties as necessary.

MAJOR CORPORATE CULTURE RESPONSIBILITIES:

1.       Follow established corporate and department-specific policies and procedures

2.       Attend all corporate and department-specific required training.

3.       Comply with MCC Service Standards:

·         MAKE FIRST IMPRESSIONS POSITIVE ONES.  Greet all patients, visitors and co-workers in a pleasing manner with eye contact, a verbal greeting, and a smile. Offer assistance to anyone who appears lost or in need.  Walk patients to their destination rather than pointing the way; use good elevator etiquette.

• MAINTAIN A PROFESSIONAL APPEARANCE.    Wear your name badge at all times. Comply with the uniform policy for your department or job description. Confine gum chewing and eating to break areas; save personal conversations for break times; turn off non-work related cell phones.  Maintain a neat and clean work area, both in your department and throughout MCC.
• DEMONSTRATE A POSITIVE ATTITUDE.    Interact with all patients, visitors, and co-workers in a professional and upbeat manner.  Be courteous, respectful, friendly, and helpful.  Express yourself and your concerns using helpful words versus confrontational words or profanity. If you are unable to maintain a positive approach, remove yourself from the situation.

·         DEMONSTRATE A TEAM ATTITUDE.    Remember you are part of a team, and the success of MCC is everyone’s responsibility.  If you don’t know how to assist a patient or co-worker with an issue, find someone who can.  Be personally responsible for making sure issues are addressed. 

• MAKE LASTING IMPRESSIONS POSITIVE ONES.   Maintain patient privacy and confidentiality at all times.   End your interactions with patients, visitors and co-workers with a friendly or kind word.   Make sure patients waiting alone at the front door have transportation home. 

4.       Perform other duties as may be assigned cheerfully and willingly.

1.         Demonstrated customer-service skills.

2.         Be a person of integrity and character, willing to embrace change make a positive impact in the lives of patients and co-workers.

3.         Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.

4.         Minimum education requirement is high school diploma or GED.

6.         Good interpersonal skills.

7.         Current Florida Driver’s License and good driving record.

8.         Ability to lift, move, support, push and pull up to 80 pounds on a routine basis.

9.         Ability to be aware of surroundings and use strategic thinking to get to guest as quickly as possible.

10.      Ability to stand and walk on a constant basis throughout the day.

11.      Must be able to operate telephone, wheelchair, stretcher, dolly, all types of MCC vehicles, and two-way communications devices.