Spherion is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job.

Spherion is currently working with a dynamic Fortune 500 organization in efforts to assist them in finding a hard-working Customer Service Representative needed in Milwaukee, WI!

Responsibilities

• Answer incoming telephone calls from members

• Determine the nature and resolutions of customer issues and questions

• Responsible for processing card activations

• Cross training is available

• Achieve specific call targets to include quality, average handle time and overall customer satisfactions

• Manage customer disputes and concerns in a positive manner; convey appositive image on the telephone

• Adhere to all policies and standard operating procedures

• Other customer service related duties as assigned

• Answer incoming telephone calls from members

• Determine the nature and resolutions of customer issues and questions

• Responsible for processing card activations and resetting passwords for online banking

• Cross training is available

• Achieve specific call targets to include quality, average handle time and overall customer satisfactions

• Manage customer disputes and concerns in a positive manner; convey appositive image on the telephone

• Adhere to all policies and standard operating procedures

• Other customer service related duties as assigned

Knowledge and Experience Required

• Minimum of two years prior customer service experience; call center background preferred

        Banking experience is a plus

• Ability to have a flexible schedule (10am-9pm)
• Personal and empathetic
• Strong verbal and written communication skills; effective interpersonal skills (Firm Voice and Articulate)
• Strong listening skills
• Solid analytical and problem solving abilities
• Strong quality orientation; attention to detail; ability to learn and adhere to compliance/ audit requirements
• Team oriented; flexible to change
• Goal setter and coachable
• Demonstrate reliability and dependability

Education

• High School Degree or equivalent

To Apply:

If you feel you have the right qualifications, please email me a copy of your resume directly to [Click Here to Email Your Resumé] INCLUDE JOB TITLE AND LOCATION IN T HE SUBJECT LINE! 

                                                           Elsa Torres

ElsaTorres@spherion.com

       (630)919-2981

Apply today and discover what thousands of other professionals have—Spherion is the right choice to advance your career!

Spherion Professional Services is a core business unit of Spherion Corporation (NYSE:SFN), which provides recruitment, outsourcing and technology services. Founded in 1946, with operations in North America, Europe and Asia/Pacific, Spherion helps companies efficiently plan, acquire and optimize talent to improve their bottom line. Visit the Company’s Web site at www.spherion.com