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Company Overview 

Delivering a consistently high debt recovery percentage is our first priority; however, we will not compromise the level of service to existing clients in order to attract new clients. We guarantee our collection results. If a negotiated threshold of the account value is not recovered, Premiere Credit pays the difference. It’s that simple. We treat defaulted borrowers with respect and our interaction with borrowers adheres to high ethical standards, federal and state regulations, and best practices in debt collection. We foster an entrepreneurial attitude among Premiere Credit employees that allows them to act as business owners and financially benefit from their collection efforts. We give our employees the training, technology and tools they need to succeed in their jobs, work collections more thoroughly than our competitors, and deliver results for our clients.

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Customer Service Collection Representative - All Levels Apply for this job now!
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Job Description 

Position Overview:

Customer Service Collection Representatives are responsible for providing support to and collecting money from delinquent borrowers who have defaulted on educational loans or any other portfolio bought and serviced by Premiere Credit of North America (PCNA).  Call center reps are required to abide by all state and federal laws pertaining to collections.  Training is provided.  Extensive criminal background screening is required.

  

Essential Job Functions:

  • Provide customer service support to delinquent account holders
  • Collect money on delinquent accounts
  • Abide by all state and federal laws pertaining to collections
  • Abide by all company policies and processes
  • Ability to excel in a fast paced & tiered goal environment
  • Ability to follow and/or work from a script
  • Operating in a dialer pool system to perform inbound and outbound calls

Other Job Functions:

  • Minimal Skip Tracing
  • Cross training new and transferred employees

EEO/AA/M/F/D/V

 

Keyword: FDCPA, Commission, Collector, Collections, Debt, Student Loans, Medical, FCRA,  Sales, Call Center, Inside Sales, Direct Sales, FACS, CSR, Customer Service, Server, Bartender, Collect, Bilingual, Bilingual Collector, Bilingual Debt Collector, Spanish, Military, Army, Marine, collection, collection agency, collections agency, experience collections, experienced collection, experienced collector, experienced collectors, collectors, customer service, concierge, credit, collection account representative, collections account representative, Bi-lingual Spanish, default, delinquent, recovery specialist, accounts receivable

 


Job Requirements 

Requirements:

  • High school diploma or equivalent

 

Technical Requirements:

  • Computer skills including but not limited to the following:
    • Knowledge of internet search engines and their usage including Boolean search methodology
    • Knowledge of document storage and retrieval
    • Knowledge of Microsoft Outlook email and calendar functions
  • Knowledge of basic office equipment including but not limited to the following:
    • Fax
    • Multi-line telephone
    • Printer
    • Copier

  

Other Essential Skills/Abilities:

  • Time management skills
  • Organizational skills
  • Ability to focus in a busy environment
  • Ability to work in a team based environment
  • Attention to detail
  • Other duties as assigned
  • Ability to lift up to 40 lbs.
  • Ability to sit for up to 8 hours per day
  • Ability to type for up to 8 hours per day
  • Must be fluent in the English language
  • Bilingual English/Spanish a PLUS!

EEO/AA/M/F/D/V

 

 

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