Personal Lines Account Manager

Personal Lines Account Manager

Reports to:

Personal Lines Account Executive

Department:

Personal Lines

GENERAL PURPOSE:

Partners with the Account Executive in servicing assigned accounts.

ESSENTIAL DUTIES/RESPONSIBILITIES:

•          Qualify new customer
•          Input necessary information in rating system
•          Provide Solutions/Best Options/Premium Estimate
•          Set-up new business on computer system
•          Complete application in full
•          Have new application signed
•          Collect premium payment (if agent bill, request invoice from accounting)
•          Send application and necessary documents to insurer
•          Obtain referrals
•          Obtain testimonial, if applicable
•          Introduce client to the call center, if applicable
•          Review new policy upon receipt from insurer and request changes as appropriate 
•          Send policy to customer
•          60 days prior to renewal, send letter or call client to complete annual renewal review. 
•          45 days prior, the renewal is checked against computer or renewal application (if agent bill, request invoice from accounting)
•          Payment is collected by renewal date (if agent bill)
•          Obtain testimonials and referrals at every opportunity
•          Send policy to customer
•          Update computer with changes
•          Complete application in full
•          Have application signed
•          Collect premium payment (if agent bill, request invoice from accounting)
•          Cancel the previous insurance policy flat
•          Review new policy upon receipt from insurer, and request changes as appropriate
•          Send policy to customer
•          Invoice additional premium and collect (if agent bill)
•          May receive inquiry calls
•          Make service calls as needed
•          Provide customers with benefits of having all insurance with one broker/company
•          Roll-overs
•          Service walk-in clients to discuss policy and changes
•          Maintain good relationship with underwriter

OTHER DUTIES/RESPONSIBILITIES:

• Attends and participates in department meetings as well as other meetings as directed
• Participates in training to enhance knowledge and skills and remains current with industry changes
• Performs other duties as requested
• May occasionally require overtime at the discretion of management

JOB QUALIFICATIONS:

Knowledge, Skills and Abilities

•          In depth insurance knowledge, personal lines preferred.
•          Ability to apply technical knowledge in insurance coverage, terminology and concepts
•          General knowledge of rating and marketing techniques
•          Ability to work independently and maintain attention to detail
•          Good organizational skills
•          Ability to satisfy the needs of the customer, both internal and external
•          Good oral and written communication skills
•          Excellent customer service and teamwork skills
•          Ability to interact with employees at all levels of LUI and customer and vendor companies
•          Ability to read, write, speak, hear and comprehend the English language
•          Working knowledge of computer software packages including Microsoft Word, Excel and Outlook; Sagitta knowledge, a plus
•          Ability to use general office equipment, including a computer, calculator, typewriter, fax machine, copier and telephone
•          Ability to learn and perform new duties and responsibilities
•          Ability to work overtime as requested by management

Education or Formal Training

•          High School diploma or equivalent required
•          Requires the possession and maintenance of the Florida 4-40, or Florida 2044 licenses. Florida 2-20 a plus.
•          Requires current Florida drivers license with automobile insurance liability limits

Experience

•          Requires three years progressively responsible experience in dealing directly with personal lines insurance coverage

Material and Equipment Directly Used

•          Requires the daily use of various photocopiers, facsimile machines, computers, 10-key calculator, telephones, and other general office equipment

Working Environment/Physical Activities

•          General office environment
•          Requires the extensive use of arms, hands, and fingers
•          Frequently required to sit for extended periods of time, reach with arms and hands, stand, walk, stoop, talk and hear
•          May be required to lift and/or move up to 10 pounds