Part-time Clerk

Job Summary:
Perform various duties and responsibilities to provide customer service skills for our external customers.

DUTIES AND RESPONSIBILITIES:
1) Maintain positive customer relations in problem solving. Route phone calls to appropriate persons, assist in dispatch functions. Demonstrate ability to
interface with dispatch, operations, billing and other internal departments to provide prompt solutions to customer needs.
2) Efficiently operate various office machines including: typewriter, adding/calculator, copiers and facsimile machines. Use mainframe computer terminal CRT
to access and/or update data.
3) Ability to multi-task by utilizing organizational and prioritization skills and effectively manage tasks.
4) Exhibit effective written, verbal and personal skills for handling customer phone inquiries, working with both print and electronic correspondence and
assisting other team members, supervisors and upper management.
5) Typing and keyboarding skills; speed and accuracy, ten key adding/calculator proficiency.

QUALIFICATIONS:
MINIMUM REQUIREMENTS
1) Strong attention to detail, good organizational skills, ability to maintain professional demeanor with customers that may be unhappy.
2) Ability to work effectively with internal departments to provide acceptable, effective resolutions to customer service problems in a timely manner.
3) Commensurate basic computer skills to readily enter, access, review or change data as required.
4) Organizational and prioritizing skills to expedite and effectively manage work load.
5) Typing and keyboarding skills with speed and accuracy.
6) Effective verbal, written and interpersonal communications skills.
7) Ability to communicate with internal and external customers effectively.
8) Ability to work varying shifts/hours/days.

PREFERRED QUALIFICATIONS
1) Previous experience Transportation, Logistics or related field.
2) Ability to work independently with minimal supervision.