Automotive Service Manager

Napleton Dealership Group has a rare opportunity as a Service Manager for a new dealership in the Chicago land area. The position requires a leader with a proven and verifiable background in developing the service department to reach their full potential.

Job Description:

• Forecast and implement daily/monthly/annual sales goals and objectives for the Service Department in perspective to the stores potential.

• Set individual daily sales goals per employee within the Service Department.

• Hire, train, motivate, counsel and monitor the performance of all Service personnel.

• Adhere to company’s Sales, Delivery, and Follow-up processes.

• Ensure timely payment of manufacturer warranty claims keeping the warranty schedule current.

• Read, follow, implement, and maintain the manufacturer’s warranty policy and procedures.

• Focuses on customer retention by determining a strategic marketing plan, and by communicating with the existing database to maintain the stores goals for active customers.

• Maintain a high level of shop cleanliness, equipment repair, and general shop appearance.

• Demonstrate behaviors consistent with the company’s handbook.

• Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.