Customer Service Call Center seeks Floor Manager (No Sales)

• We are not a sales orginization, we service existing clients, customer satisfaction is our goal.

• Very strong work ethic so as to maintain team culture consistent with company’s mission

• Develop efficient work methods to accomplish challenging work goals

• Ability to lead teams in attaining and sustaining goals

• Provide exceptional customer service and maintain a high level of integrity

• Track productivity and update management on a daily, weekly and monthly basis

• Fast-paced, call center environment, handling outbound and inbound calls
• Strong verbal and written communication skills
• Compassionate, patient, empathetic personality
• Active listening skills
• Work with customers in escalated or complex situations and has the ability to defuse irate clients
• Ensure consistent delivery of and adherence to policies and programs  
• Develop efficient work methods to accomplish challenging work goals
• Provide exceptional customer service and maintain a high level of integrity
• Provide leadership to maintain team culture consistent with company's missions, vision, and values.
• Working with debt collectors and ability to negotiate clients debt a plus.

• Bilingual Required spanish)

Requirements:

·         Minimum 3 years as Customer Service Manager in a call center
           Knowledge of FDCPA a plus

·         Strong knowledge of collection tools and systems

·         Experience in a coaching/development role

·         Experience with customer/client retention programs

·         Analytical/problem solving skills

·         Ability to work in fast-paced environment

·         Computer proficient

·         Manage multiple programs

·         Excellent written/verbal communication skills a must

·         Polished and professional

·         Knowledge of CreditSoft a plus

·         Knowledge of trixbox a plus

What we offer:

• Competitive compensation
• Comprehensive benefits package
• Medical Insurance & 401k