UNFI is the largest publicly traded wholesale distributor to the natural & organic foods industry. Carrying more than 40,000 SKU’s, the Company supplies over 20,000 customers nationwide and services a wide variety of retail formats, including super natural chains, independent natural product retailers and conventional supermarkets. UNFI desires to attract, retain, and motivate the “right” team that excels in an environment of change and growth. The UNFI team should be innovative and self directed in order to lead the company in the competitive natural food retail and distribution industry.

In a call center environment, meet the objective to provide a high standard of service to our customer base within established procedures in the department. Responsibilities include problem solving, working in an independent manner, requiring little supervision, and meeting deadlines.

Duties/Responsibilities:

• Provides consistent feedback in a professional and timely manner.
• Handle customer concerns that are consistent and comply with company policy and procedures
• Ability to communicate pertinent information clearly and concisely
• A pleasant phone manner is a must
• Work as a team to address customer concerns
• Develop standards of accuracy in performing daily functions
• Processing of customer orders/ Address customer problems
• Will be cross trained and occasionally perform expediting functions
• Product information and research
• Truck run closings
• Must be available to work weekends