We are currently hiring Team Supervisors.

Position Summary:

This position is responsible for supporting, coaching, developing

and supervising a group of employees in a Service Center/Operations

environment.

Principal Duties and Responsibilities:

·        Responsible for day-to-day functional supervision of non-exempt work

         group, including work assignment and attendance monitoring; providing

         input into selecting, training, developing, and completing performance

         management and appraisal of work group(s) in accordance with the

         organization’s policies and applicable legal requirements.

·        Monitor, identify and resolve performance/behavior/attendance issues

         using prescribed performance management techniques.

·        Monitor and take action on TKS, personnel and payroll issues.

·        Conduct performance appraisals as required.

·        Review TRG compliance documents as required.

·        Maintain current employee records on direct reports.

·        Review productivity statistics on a daily basis and provide constructive

         feedback.

·        Provide Subject Matter Expertise.

·        Ensure training needs of subordinates are met.

·        Successfully complete all client related training.

·        Resolve escalated customer issues.

·        Hold team meetings on a regular basis with direct reports.

·        Communicate all process and client changes to direct reports within

         specific timeliness

·        Promote the use of all center communication tools.

·        Administer Recognition and Rewards programs in accordance with

         organization’s guidelines.

Minimum Requirements:

·          Associate’s degree in related field or advanced vocational training

·          with two to four years related experience; or High school diploma

           or equivalent with three or more years of related work experience.

·          Ability to guide individuals toward goal achievement using

           negotiation, teamwork / collaboration, motivation and staff

           development skills including the ability to act as a role model

           within the organization.

·          Ability to demonstrate innovation and good judgment /

           problem solving skills when making decisions.

·          Ability to establish a course of action for self and others to accomplish

           a specific goal while using appropriate resources.

·          Ability to coach, develop action plans which maximize performance

           and provide effective feedback.

·          Proven ability to analyze and improve work processes and policies.

·          Excellent customer service / support skills, ability to work well under

           pressure, professional demeanor and strong written and oral

           communication skills.

·          Must have proficiency with various software applications programs

           including Microsoft Word, and Excel.