Company Overview 

Since its founding in 1993, Sonus has grown into the largest professional hearing care network in North America. Today Sonus offers millions the opportunity for better hearing at over 1,600 locations in the United States and Canada. And more physicians refer their patients to Sonus than any other hearing care provider.

In 2002, Sonus was acquired by the Amplifon Group, the global leader in hearing services, products, and research. Based in Italy, Amplifon operates throughout Europe, Northern Africa, and the United States. With an international network of 3,000 locations and over 3,500 service centers. Amplifon has become the largest distributor of hearing aids in the world.

Amplifon is actively involved in audiological research and sponsors a number of projects in partnership with the Center for Research and Study, a nonprofit institution devoted to hearing education and research.

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PCC / Medical Front Office Coordinator - Part Time Apply for this job now!
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Job Overview 
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Job Description 

Position Summary:

The Patient Care Coordinator (PCC/ Medical Front Office Coordinator) is the first point of contact and demonstrates professionalism by using a patient centered approach of building trust, meeting needs and delivering solutions through recognizing the needs and opportunities that exists.  This PCC screens the customer to determine how Sonus can best help them.  The PCC responds to questions regarding advertising promotions, learn to recognize a potential “opportunity" and facilitate smooth patient flow and services to the customer.  They support the clinical staff by scheduling appointments and handling administrative processing and record- keeping.  PCC’s support the mission of Sonus by demonstrating excellent customer care and incorporating telemarketing and customer retention calls as needed. The Patient Care Coordinator is responsible for tasks needing completion daily, weekly and monthly to different departments within Sonus, as well as identifying the ongoing and varied needs of the patients.   We are currently seeking a part time PCC in our Los Angeles clinic to work 16 hours a week.



Essential Duties and Responsibilities:



  • Schedule and register patients. 
  • Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care. 
  • Collect and record payments, track revenue and accounting activities.
  • Balance account daily and monthly with reporting to corporate.
  • Perform minor hearing aid repairs such as battery door or receiver checks. 
  • Verify patient information, billing/insurance data, request third party prior authorization.
  • Maintain patient charts to include the filing of all patient records. 
  • Participate in grassroots marketing efforts to include phone marketing campaigns, compiling physician packets, coordinating community lectures, recall letter, distribution of patient comment cards, etc.
  • Maintain all daily, weekly and monthly reports and tracking documents as directed. 
  • Responsible for a variety of administrative tasks to include typing, filing, inventory, mail and verifying the status of and checking in hearing aids and repairs.
  • Responsible to open and close the office on a daily basis and ensure the reception and waiting area is well maintained.
 


Job Requirements 

Education and Experience Requirements:

An Associates degree in administrative, accounting, sales or customer oriented field or equivalent work experience.

A minimum of 2 years office management experience in a customer driven industry



Required Skills:

Experience with word processing and database software.

Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem solving skills.

Excellent oral and written communication skills.

Basic understanding of accounting procedures and good math aptitude.

Strong customer service orientation.

Excellent organizational skills.

Ability to manage multiple tasks within strict deadlines.

Ability to input and track sales revenues and balance accounts daily and monthly.

Detail oriented.

Front desk medical/sales field experience and/or knowledge of procedures desirable.



Physical Demands:

Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.

Must be able to pick up after an interruption to complete tasks that need focus, i.e. balancing daily accounting and scheduling appointments.

Must be able to lift boxes up to 20 pounds.

 

 

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